Question about Plantronics CS70 Wireless Headset

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CS70 headset - audio will not traverse the headset on first lift...I must drop the lifter and pick it back up again before it answers the call and sends the audio to the headsset.

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Music is not transver to headphone

Posted on Dec 19, 2008

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Cs70 headset with a Cisco 7975 phone, is there a way to not have the phone ring in the headset ?


This works if you're using the HL10 handset lifter with your CS70. The HL10 has a built-in microphone to pick up the vibrations from the ringing of the phone speaker under the handset. The HL10 came with an accessory package that has an extra round microphone on a cord to help the lifter if the telephone speaker is located in an out-of-reach location on the phone. You take that external microphone, plug it into a jack on the back of the HL10 and let it hang free making sure it's not resting on any surface. That should eliminate any ringing in your headset.

Good luck from Headsets Direct!

Sep 13, 2011 | Plantronics CS70 Wireless Headset

1 Answer

I have a snom 370 voip phone with the plantronics cs70 headset but there's a bad echo on the callers end so i got the snom wireless headset adapter but i don't know how to connect it. i also have...


We've never dealt with snom wireless adapter but the CS70 and HL10 lifter is a popular set for your phone. there are a couple of things you can try to cut down on the echo.
1. Make sure CS70 is proper distance from phone, minimum of 6" (12" from a PC)
2. Make sure round compatibility dial (located on left side of base) is set correctly. Most phones work on setting #1 (never between numbers)
3. Echoing is usually caused by an improper mix of incoming and outgoing volume. With a friend listening in you can make broad and minor adjustments for both (incoming: back of base (1-4) and +/- on headset; outgoing: bottom of base (a-d) and +/- arrows on back of base).
Following these steps should help you out.

Good luck from Headsets Direct - 800-914-7996.

Aug 18, 2011 | Plantronics CS70 Wireless Headset

1 Answer

The headset picks up but it doesnt answer the phone. CS70 NC headset.


If it's not answering the phone, your phone may need to be programmed for auto-pick up so that it automatically opens the telephone line when you turn on your headset. Also, make sure the round compatibility dial (located to the left of the base) is set right (not between numbers and most phones work on setting #1).

Good luck from Headsets Direct - 800-914-7996.

Aug 09, 2011 | Plantronics CS70 Wireless Headset

1 Answer

DELAY WHEN RECEIVING A CALL


I'm assuming you are using a Plantronics HL10 handset lifter. The lifer is what notifies your headset that it has an incoming call. Try turning the ringer volume up on your phone first and see if that solves the problem. If that does not help, it could be the sensor on the lifter is going out. This could be causing a delay in the response time. The lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help in picking up the sound of the phones ring tones. If that doesn't help you might consider replacing the lifter.

Good luck from Headsets Direct!

Jul 25, 2011 | Plantronics CS70 Wireless Headset

1 Answer

Headset picks up but there's no dial tone and we can't dial out.


The CS70 headset is definitely paired up to the base and has a good connection if the lifter raises up, sounds like maybe the compatibility setting may need adjusting. The number one should be in the three O'clock position, the compatibility setting is on the left side of the base unit. Here is a link below for the user guide if you need help with the adjustment.

Plantronics CS70 User's Guide


Good luck from Headsets Direct!

Jul 05, 2011 | Plantronics CS70 Wireless Headset

1 Answer

The Headset Lifter won't pick up the calls. Nothing happens when I push the ear button to lift it up. I thought maybe it wasn't fully charged when I tried it yesterday. At that point, I made...


If the CS70 headset has a charge and beeps when you press the call control button, you may just need to re-pair or re-subscribe the headset to the base unit. Here is a link for the pairing / subscription instructions:

Plantronics CS70 Pairing Instructions

If the headset is not charging, the internal battery may be worn out and the headset may need to be replaced (the battery is hard wired and is not replaceable). The replacement headset is model 72910-01. Below is a link where you can purchase the replacement headset.

Plantronics CS70 Replacement Headset

Good luck from Headsets Direct!

Jun 24, 2011 | Plantronics CS70 Wireless Headset

1 Answer

I have a CS70 NC./ no lifter. What is the set up procedure to use my headset without lifting my phone handset. With the base plugged into the headset port of the phone.


If the Plantronics CS70N wireless headset is plugged into the headset jack on your phone, you will need to push the headset button on the phone and then the call/control button on the wireless headset.

Good luck from Headsets Direct!

Jun 10, 2011 | Plantronics CS70 Wireless Headset

1 Answer

The Headset will no longer activate the handset lifter module


A few things you can do: 1. Make sure that the lifter isn't lifting the phone too high.  To change this, look at the back of the lifter, there is a switch that goes from low to high.  Make sure that's at the lowest setting.
2. Try a reset.  To re-set this unit hold down the minus button on the headset and the call answer button at the same time.  Hold them both until you see the orange light by the call answer button flash a few times.  It should then go off.  If it doesn't go off after 10 seconds release both buttons and push the minus button once more.  The light should now be off.  Put the headset back in the cradle and try again, it should work now.

Mar 19, 2009 | Plantronics CS70 Wireless Headset

3 Answers

Plantronics cs70 nc stop working


Make sure that the power is connected to the headset.  You can tell it's connected because there will be a red solid light on the left side of the front of the charging base.  Check the power cord for any frays and make sure it's plugged into the wall.  If it is, then try the following:
A system reset:
1.  Lift the headset off of the base. 2.  Make sure the headset is turned off.  The green light will not be on on the base. 3.  Hold down the minus button at the same time as the call answer button on the headset.  Hold them down for at least 10 seconds.  An orange light on the headset will flash several times.  It should go off when you let go of the buttons.  If the orange light stays solid, push the minus button once. 4.  Put the headset back in the charging cradle.  Leave it for 30 seconds.  Lift it back out of the cradle and try using it again.

Oct 01, 2008 | Plantronics CS70 Wireless Headset

1 Answer

Won't Stay Connected to Calls


It's probably a problem with the lifter.  Try a re-subscription on the system (refer to user manual).  Also make sure that the lifter is lifting the handset far enough off the base so that there isn't much weight pushing it back down.  There are 3 settings on the lifter (Look at the knob on the back of the lifter).  Low, medium and high.  Try setting it to medium.

Aug 01, 2008 | Plantronics CS70 Wireless Headset

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