Question about HP Pavilion dv6000z Notebook

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Not able to Access internet from HP Laptop

We have a wireless internet connection, i am not able to access internet from my HP Laptop all of a sudden , but the same internet is accessible from my friends dell laptop. I am able to log in to messenger but websites do not open on mozilla or internet explorer.
I have tried restarting the laptop or even disconnect the internet connection on my laptop and connect again ...still no solution to the problem

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  • wigglybus May 11, 2010

    Are you able to access by ethernet connection?
    Do you have a firewall installed (other than the windows one)?
    Have you run a virus check or spyware check? - if not then do so first


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I also have a dv6000, and I was unable to access internet explorer. I had tried everything that was suggested, and it still was not working. I was researching online today (on another computer...which WAS working), and found other users saying that they uninstalled their Norton Antivirus software, and then it worked. I did that.......and I was finally able to get on internet explorer. I am now researching which antivirus program to use now. Hope this works for you. Just don't stay online until you are able to quickly download another antivirus program. Good Luck

Posted on Jul 01, 2009

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I have had the same problem. If yours is like mine you will be able to access internet via the wired LAN connection, but the wireless card will completely have disappeared from device manager and the hp wireless assistant.

Are you aware that this is a known fault with the hp dv6000 series laptops? I bought mine in Dec 2006 and had it repaired for this fault, within warranty, about 11 months later. Since then I have noticed hp has extended the standard warranty for an extra year BUT ONLY for this particular problem. If you search for your model on the hp website it will tell you (by serial number) if your model qualifies for this special extended warranty program.

It doesn't seem there is a pemanent fix for this fault, because hp replaced my wireless card AND motherboard the first time round, and I have just started experiencing the same fault again!! I am hoping hp will still repair mine, for a second time, as I am just within the two years. Note that another symptom listed under the same fault is: no or intermittent display on the screen, which I have just started also getting and is much more of a bummer - so I'd recommend you get yours fixed before that happens.

As to the cause - I have just taken mine to a repair shop in Tottenham Court Road for a 2nd opinion and they say they get dozens of these every week, some out of warranty. Apparently when hp switched from the intel to the nvidia chipset for the graphics it started happening. Basically the nvidia runs very hot and the laptop's fan can't cool it down fast enough. It has probably fried part of your motherboard affecting the wireless and if you're unlucky the display may be next to go.

The chap also mentioned that the heat also warps the tacky plastic they use for the buttons at the top of the keyboard so these sometimes malfunction as well. For instance, you might find applications randomly starting from the 'quick launch' pad without you doing anything.

The verdict: I wouldn't buy hp again. This has really put me off!

Good luck.

Posted on Dec 20, 2008

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