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Hi, check for any speaker switches around rear of set that may have been accidentally switched. Could potentially have a "hotel lock mode"
which some philips sets automatically entered after a set time (namely months) which limited volume settings. Your friendly local service technician may be able to help you out with that one
For the majority of phillips/magnavox universal remotes: Hold code search button down till red light satys on. Press the tv button and the red light should blink and stay lit. With the tv on, push the power button repeatedly until the tv turns off.(dont push the power button again after the tv turns off or it will go to the next code). Push the mute button to save the setting.