Our MX700 shares a line with our telephone. Sometimes [not always] we will be talking to someone on the phone and the fax machine will cut into the call and all we can hear is like an echo of our own voice.
We have read the manual but can't seem to find a solution.
This is becoming a real pain and quite embarrassing when it cuts off our customers.
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Re: Fax machine cuts into incoming calls
Device answers while in Tel Priority Mode Solution:
Disable the Manual /Auto Switch MX700
default, [Man/Auto Switch] is set [OFF]. If it was set [ON] and you
want to change this setting or if you want to increase the time before
the fax answers, follow these steps.
1. Press the <FAX> button, then press the <Menu> button . The Fax menu is displayed.
2. Press the or button to select Maintenance/settings, then press the OK button. Fax machine cuts into incoming calls - l_01815.jpg
The MaintenaFax machine cuts into incoming calls - l_mark_s.jpg screen is displayed.
3. Press the or button to select Device settings, then press the OK button.
Fax machine cuts into incoming calls - t_mark_s.jpgmg src="http://i.fixya.net/uploads/images/l_0Fax machine cuts into incoming calls - d_mark_s.jpgt="l_01918.jpg" class="h_mi" />
The Device settings screen is displayed.
4. Press the or button to select FAX sFax machine cuts into incoming calls - d_mark_s.jpg then press the OK button.
Fax machine cuts into incoming calls - t_mark_s.jpg settings screen is displayed.
Fax machine cuts into incoming calls - d_mark_s.jpge or button toFax machine cuts into incoming calls - d_mark_s.jpgX settings, then press the OK button.
6. Press the or button to select [Manual / auto switch], then press the OK button.
7. Press the or button to select [ON] or [OFF], then press the OK button.
from canon website "http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=15651#SupportDetailAct"
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Hi. That is a not uncommon problem with some fax and answering machines. It can happen for a variety of reasons but maily because the caller speaks too softly, or there is some noise on the line.
The only way to make sure it does not happen, switch the answering mode to a fixed time. Settings vary, but it can be as long as a minute or longer. This way the machine will keep recording regardles of wether there is anyone talking or not.
Step by step information at the link below. Brother Fax T96 The F/T
Mode is used to allow the fax machine and the telephones to share the
same telephone line. When a call comes in, the fax machine and all
extension telephones on that line will ring according to the number of
rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call
and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the
telephone line. If someone is sending a fax automatically , the sending
fax machine will transmit a fax tone (a series of beeps every 3
If your fax machine hears these tones, it will receive the fax.
If the fax machine does not hear any fax tones, it assumes it is a
telephone (voice) call and will begin ringing the F/T ring tones (double
ring) for the length of time you selected for the F/T Ring Time. These
tones will only ring on the fax machine's handset (extension or external
phones will not ring). At the end of the F/T ring time the fax machine
will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
If you answer the call before the fax machine(during the ring delay
period) and determine it is a fax, you can transfer the fax to the fax
machine for receiving.
If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91
for New Zealand (remote activation code) on the telephone keypad, wait
to hear the fax machine turn on (chirping sounds) and then hang up.
If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the FaxStart or Start/Copy key on the control panel of the fax machine and then hang up the handset.
If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.
If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.
For a phone line dedicated only to the fax machine, the process is as follows:
Press Menu/Set, 0, 1.
You will see the Fax Receive window
Use UP and DOWN arrows to change the setting to FAX ONLY
Your fax machine will now answer every incoming call. If the fax machine is sharing the phone line with a telephone, repeat the above steps and change from FAX ONLY to FAX/TEL This option will allow you to share the line with a phone only, not an answering machine. Once in FAX/TEL mode, the fax machine will still grab every incoming FAX call, and give a special ring (slightly different than a regular telephone ring) when it's a regular incoming phone call signaling you to answer the phone. I hope this helps with your problem. Best of luck! Greg
I don't really know of a fax machine that will do this automaticly. But you have hope at electronics stores or computer stores they sell a spiltter just for this use. All you do to hook it up is there is one spot to plug in the incoming phone line, then at the other end or side depending on type you buy. You'll have one output to fax and one to your telephone. You can fax or receive faxes and make calls. The splitter seperates the uincoming calls as to faxs or calls and sends them to the correct output.
It looks like you have a distinctive ring service from your phone company. Change the ring pattern of your fax to its assigned ring pattern (double or triple ring). It could be assigned to 'all rings' right now, that's why your fax is picking up your landline calls as well.
Nope. Fax machines use what is called a handshake to establish the connection. It's a tone sent from the sending fax machine to the receiving machine to make it answer and receive the incoming transmition. It's not a unique ring. I always tell people, one of two things. If faxs are that important, you should have a dedicated phone line to receive them. Or, in instances where the message it very important. Use E-mail and sent the information as an attachment. I understand the expense of an additional phone line for a fax. But you should weigh the importance of your faxing to the expense. Are you missing valuable information by sharing a line? Just some thoughts.
Something is causing the fax machine to "trip" to busy. There is some type of short occuring either in the fax machine or the physical phone line itself. Unplug the fax, plug in a regular single line telephone. Call the fax number from another telephone. If the phone rings and you can talk to the other party, the problem is in your fax machine. If the call still is busy, the problem is in your wiring, either in your office or the phone company network.
Faxes fail intermittently or with only one fax number
If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.