Question about Canon PIXMA MX700 All-In-One InkJet Printer

1 Answer

Fax machine cuts into incoming calls

Hi
Our MX700 shares a line with our telephone. Sometimes [not always] we will be talking to someone on the phone and the fax machine will cut into the call and all we can hear is like an echo of our own voice.
We have read the manual but can't seem to find a solution.
This is becoming a real pain and quite embarrassing when it cuts off our customers.

Thank you

Ray

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  • 512 Answers

Issue: Device answers while in Tel Priority Mode
Solution: Disable the Manual /Auto Switch MX700

Man/Auto Switch By default, [Man/Auto Switch] is set [OFF]. If it was set [ON] and you want to change this setting or if you want to increase the time before the fax answers, follow these steps.
1. Press the <FAX> button, then press the <Menu> button . The Fax menu is displayed.
2. Press the Fax machine cuts into incoming calls - l_mark_s.jpg or r_mark_s.jpg button to select Maintenance/settings, then press the OK button.
Fax machine cuts into incoming calls - l_01815.jpg l_01815.jpg The MaintenaFax machine cuts into incoming calls - l_mark_s.jpg screen is displayed.
3. Press the or button to select Device settings, then press the OK button.

Fax machine cuts into incoming calls - t_mark_s.jpgmg src="http://i.fixya.net/uploads/images/l_0Fax machine cuts into incoming calls - d_mark_s.jpgt="l_01918.jpg" class="h_mi" /> The Device settings screen is displayed.
4. Press the t_mark_s.jpg or button to select FAX sFax machine cuts into incoming calls - d_mark_s.jpg then press the OK button.

l_02021.jpg Fax machine cuts into incoming calls - t_mark_s.jpg settings screen is displayed.
Fax machine cuts into incoming calls - d_mark_s.jpge t_mark_s.jpg or button toFax machine cuts into incoming calls - d_mark_s.jpgX settings, then press the OK button.
6. Press the t_mark_s.jpg or d_mark_s.jpg button to select [Manual / auto switch], then press the OK button.


7. Press the t_mark_s.jpg or d_mark_s.jpg button to select [ON] or [OFF], then press the OK button.


from canon website
"http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=15651#SupportDetailAct"

Posted on Dec 19, 2008

  • john milligan Jan 19, 2009




    just found this at the website: "http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=238&modelid=15651&keycode=2112&id=48015"

    Printer may enter fax reception mode during phone call




















    We
    have discovered a phenomenon that occurs when a phone is connected to
    the external device jack of the printers specified below. Depending on
    the usage environment, the printer may enter the fax reception mode
    during a phone call and the call will be terminated.



    If
    your printer’s serial number is within the range shown below, and you
    have experienced this phenomenon, please install the appropriate
    firmware to correct this issue. If your printer’s serial number does
    not fall within the ranges indicated below, there is no need to install
    this firmware.



    Click
    on your model to download the appropriate firmware and follow the
    instructions in the UpgradeProcedure.htm file. This file contains full
    details on how to upgrade your printer’s firmware.



    For PIXMA MX300: AAUT00001 – AAUT67359


    For PIXMA MX310: AAVH00001 – AAVH99999 and ABAW00001 – ABAW28715


    For PIXMA MX700: AAXN00001 – AAXN96803





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Posted on Jan 02, 2017

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Hi i have a problems in message recording in answering machine, not always but sometimes incoming phone messages are cut out in the middle. please help me!!! thanks charlie


Hi.
That is a not uncommon problem with some fax and answering machines.
It can happen for a variety of reasons but maily because the caller speaks too softly, or there is some noise on the line.
The only way to make sure it does not happen, switch the answering mode to a fixed time.
Settings vary, but it can be as long as a minute or longer.
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How can I get the telephone on my Brother Fax T96 to work?


Step by step information at the link below.
Brother Fax T96
The F/T Mode is used to allow the fax machine and the telephones to share the same telephone line. When a call comes in, the fax machine and all extension telephones on that line will ring according to the number of rings you have set for the Ring Delay.
When the Ring Delay is completed, the fax machine will answer the call and determine if it is a fax call or a telephone (voice) call.
The fax machine can determine this by the signal it is receiving on the telephone line. If someone is sending a fax automatically , the sending fax machine will transmit a fax tone (a series of beeps every 3 seconds).
If your fax machine hears these tones, it will receive the fax.

If the fax machine does not hear any fax tones, it assumes it is a telephone (voice) call and will begin ringing the F/T ring tones (double ring) for the length of time you selected for the F/T Ring Time. These tones will only ring on the fax machine's handset (extension or external phones will not ring). At the end of the F/T ring time the fax machine will go into the receive mode in order to receive a manual fax.
(If the call was a voice call and was not answered, the caller will hear the fax receive tones also).
  • If you answer the call before the fax machine(during the ring delay period) and determine it is a fax, you can transfer the fax to the fax machine for receiving.

  • If you answer the call on an "extension" phone and hear a beep every 3 seconds (automatic fax) or silence (manual fax), press *51 or *91 for New Zealand (remote activation code) on the telephone keypad, wait to hear the fax machine turn on (chirping sounds) and then hang up.

  • If you answer on the handset of the fax machine and hear a beep every 3 seconds or silence, press the Fax Start or Start/Copy key on the control panel of the fax machine and then hang up the handset.

  • If you answer a call on an "extension" phone during the F/T Ring Time, you will hear the F/T ring tones.
    To release the call from the fax machine, press #51 or #91 for New Zealand (remote deactivation code) on the telephone keypad and you can speak to the calling party.

  • If you pick up the handset of the fax machine during the F/T ring time, you may talk to the calling party immediately.

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I used to have a brother fax machine that received faxes when it detected a fax signal when my telephone's answering machine turned on. I tried all different settings with my Canon MX700 but it still won't...


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An incoming fax may "hang up" if it takes too long for the machine to answer.

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How do i set up fax to automaticely receive faxes after several rings


For a phone line dedicated only to the fax machine, the process is as follows:
  1. Press Menu/Set, 0, 1.
  2. You will see the Fax Receive window
  3. Use UP and DOWN arrows to change the setting to FAX ONLY
  4. Press Menu/Set.
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Your fax machine will now answer every incoming call.
If the fax machine is sharing the phone line with a telephone, repeat the above steps and change from FAX ONLY to FAX/TEL This option will allow you to share the line with a phone only, not an answering machine. Once in FAX/TEL mode, the fax machine will still grab every incoming FAX call, and give a special ring (slightly different than a regular telephone ring) when it's a regular incoming phone call signaling you to answer the phone. I hope this helps with your problem. Best of luck!
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I'm looking for a fax machine that will share a single phone line, so that incoming calls are routed to the phone and incoming faxes are routed to the fax machine. Is this a built in feature?


I don't really know of a fax machine that will do this automaticly. But you have hope at electronics stores or computer stores they sell a spiltter just for this use. All you do to hook it up is there is one spot to plug in the incoming phone line, then at the other end or side depending on type you buy. You'll have one output to fax and one to your telephone. You can fax or receive faxes and make calls. The splitter seperates the uincoming calls as to faxs or calls and sends them to the correct output.

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It's not a unique ring.
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Faxes fail intermittently or with only one fax number
  • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
  • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
  • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
  • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
  • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
  • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

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