Question about Canon PIXMA MX700 All-In-One InkJet Printer

1 Answer

Fax machine cuts into incoming calls

Hi
Our MX700 shares a line with our telephone. Sometimes [not always] we will be talking to someone on the phone and the fax machine will cut into the call and all we can hear is like an echo of our own voice.
We have read the manual but can't seem to find a solution.
This is becoming a real pain and quite embarrassing when it cuts off our customers.

Thank you

Ray

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  • 512 Answers

Issue: Device answers while in Tel Priority Mode
Solution: Disable the Manual /Auto Switch MX700

Man/Auto Switch By default, [Man/Auto Switch] is set [OFF]. If it was set [ON] and you want to change this setting or if you want to increase the time before the fax answers, follow these steps.
1. Press the <FAX> button, then press the <Menu> button . The Fax menu is displayed.
2. Press the Fax machine cuts into incoming calls - l_mark_s.jpg or r_mark_s.jpg button to select Maintenance/settings, then press the OK button.
Fax machine cuts into incoming calls - l_01815.jpg l_01815.jpg The MaintenaFax machine cuts into incoming calls - l_mark_s.jpg screen is displayed.
3. Press the or button to select Device settings, then press the OK button.

Fax machine cuts into incoming calls - t_mark_s.jpgmg src="http://i.fixya.net/uploads/images/l_0Fax machine cuts into incoming calls - d_mark_s.jpgt="l_01918.jpg" class="h_mi" /> The Device settings screen is displayed.
4. Press the t_mark_s.jpg or button to select FAX sFax machine cuts into incoming calls - d_mark_s.jpg then press the OK button.

l_02021.jpg Fax machine cuts into incoming calls - t_mark_s.jpg settings screen is displayed.
Fax machine cuts into incoming calls - d_mark_s.jpge t_mark_s.jpg or button toFax machine cuts into incoming calls - d_mark_s.jpgX settings, then press the OK button.
6. Press the t_mark_s.jpg or d_mark_s.jpg button to select [Manual / auto switch], then press the OK button.


7. Press the t_mark_s.jpg or d_mark_s.jpg button to select [ON] or [OFF], then press the OK button.


from canon website
"http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=15651#SupportDetailAct"

Posted on Dec 19, 2008

  • john milligan Jan 19, 2009




    just found this at the website: "http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=238&modelid=15651&keycode=2112&id=48015"

    Printer may enter fax reception mode during phone call




















    We
    have discovered a phenomenon that occurs when a phone is connected to
    the external device jack of the printers specified below. Depending on
    the usage environment, the printer may enter the fax reception mode
    during a phone call and the call will be terminated.



    If
    your printer’s serial number is within the range shown below, and you
    have experienced this phenomenon, please install the appropriate
    firmware to correct this issue. If your printer’s serial number does
    not fall within the ranges indicated below, there is no need to install
    this firmware.



    Click
    on your model to download the appropriate firmware and follow the
    instructions in the UpgradeProcedure.htm file. This file contains full
    details on how to upgrade your printer’s firmware.



    For PIXMA MX300: AAUT00001 – AAUT67359


    For PIXMA MX310: AAVH00001 – AAVH99999 and ABAW00001 – ABAW28715


    For PIXMA MX700: AAXN00001 – AAXN96803





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