Question about Zoom X5 5654 DSL Modem (DH5654)

1 Answer

Zoom X5 broken after firmware update

Hi .... I attempted to update my Zoom 5654 X5 modems firmware, because when i used programs which used a lot of bandwidth or possibily ports the internet use ground to a halt ....

I went to the tech support site found the firmware update and applied it . however instantly the DSL and USB lights started flashing

Technical support whos english seems limited have stated the firmware on the website was an older one than on the modem and that it is now "broken", as they put it, no instructions to repair said modem were given .. however as its now impossible to access the router at .. i find it hard to disagree with them

does anyone have any ideas ?

Posted by on

  • Anonymous Jan 17, 2009

    Similar to you, F/W update corrupted my X5, despite having exactly followed printed instructions.

    Had updated in an attempt to fix repeated router slowdowns and lockups.

    Phoned Zoom (USA) Cust. Svc; they sent a return authorization to have it re-flashed with proper firmware. Lost the use of it for a week (borrowed a spare Cisco), but came back working as before. Still has slowdowns, etc.

    I've updated F/W on many devices - the Zoom is the only outright failure I've experienced. Says something...



1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Same happened to me, but i definitively put the new firmware. I send the modem back to support and got a new one.

maybe you can try to reset the modem in the very short, 2 to 4 seconds, startup procedure.

i had to do that, because i messed with the dhcp address table.

Posted on Oct 26, 2010


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I run the diagnostics on my modem and the dns query and the ping of both fail what is the problem?

you can try this ,here i got the details about the dns query ,ip to domain ,domain to ip etc........

Jul 05, 2010 | Zoom X5 5654 DSL Modem (DH5654)

1 Answer

Light on Zoom modem out

Is there any Nintendo DS user around you?

Zoom has pre-defined security / short cut to let Nintendo user to connect to the Internet

If there is no Nintendo user around you then I would not worry about this setting/feature.

Jul 08, 2010 | Zoom X5 5654 DSL Modem (DH5654)

1 Answer

Zoom X5 ADSL modem doesn't autodetect

All modem has a reset button on the back of them. Hold in on it for about minute. Then when the modem reboots input all of your information back in.

Dec 16, 2009 | Zoom X5 5654 DSL Modem (DH5654)

1 Answer

Getting a solid red power light on modem and losing the DSL/internet connection, brand new modem whats up?

Bought a new modem Zoom model 5654 X5 We are smoking on the internet at high speed now.Returning other one to AT & T for credit it was defective.

Dec 08, 2009 | Westell Wirespeed LiteLine 6100...

1 Answer

Installation of 'Zoom' adsl modem Series 0228

This page has all you need.

Jul 01, 2009 | Computers & Internet

1 Answer

How do i open nat for modem

hi you can enabel the NAT on your zoom modem or motorola router from here

just select the modem and router and then select the application and you are good to go.

Mar 30, 2009 | Zoom X5 5654 DSL Modem (DH5654)

1 Answer


User name: admin
Password: zoomadsl

Jan 14, 2008 | Zoom X5 5654 DSL Modem (DH5654)

2 Answers

Zoom X6 Password change and Firmware Update

Yes you are right. I agree with you. Real tech support really matters. 

 I would like to add information about what you did when you downloaded the firmware, there are certain firmware for its problem. One firmware is design to fix this particular problem . Are there firmware version and short description on the website? You might run accross one that fixes "saving problem on User interface" that might be the solution. But you are indeed on the right track. its just that the website of Zoom maybe is not that detailed and userfriendly.

Oct 12, 2007 | Zoom (5590-00-03) Wireless Router (G66115)

Not finding what you are looking for?
Zoom X5 5654 DSL Modem (DH5654) Logo

Related Topics:

458 people viewed this question

Ask a Question

Usually answered in minutes!

Top Zoom Computers & Internet Experts

Prashant M
Prashant M

Level 3 Expert

2268 Answers

micky dee

Level 3 Expert

3015 Answers

Michael Galve
Michael Galve

Level 3 Expert

1269 Answers

Are you a Zoom Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides