Question about Canon PowerShot SD750 / IXUS 75 Digital Camera
When I turn the camera on it says "Lens error, restart camera," and turns itself off. When I turn it back on, the same problem occurs. The lens covers aren't completely closed, and the entire lens seems to be sticking out a little bit, like it didn't retract all the way. Please help! Thanks.
SOURCE: lens won't retract
Mine has done this twice, both times requiring it to be sent off for repair, both covered under warranty though luckily. Both came back saying they replaced the shutter assembly. Camera is fixing to go back out for a third time (not shutter related). I've lost all confidence in canon with this one.
Posted on Dec 29, 2008
The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.
Use these at own risk as it may further damage the camera.
Firstly , try connecting your ac adapter or usb cable.
Try holding the shutter button while switching on the camera.
Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).
Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.
Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.
Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.
Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.
If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.
You can also have a look at THIS link.
Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.
Posted on Jan 26, 2011
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 14, 2012 | Canon PowerShot SX120 IS Digital Camera
Feb 23, 2011 | Canon PowerShot A560 Digital Camera
Sep 04, 2010 | Cameras
Jul 19, 2009 | GE A830 Digital Camera
Mar 07, 2009 | Casio Exilim EX-Z40 Digital Camera
Jan 13, 2009 | Canon PowerShot SD880 IS / Digital IXUS...
Jul 05, 2008 | Kodak EasyShare C613 Digital Camera
May 15, 2008 | HP Photosmart M527 Digital Camera
Feb 29, 2008 | Canon PowerShot SD500 / IXUS 700 Digital...
75 people viewed this question
Usually answered in minutes!