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There should be a format button on your remote to change between widescreen & fullscreen as well as the zooms. May say format or aspect. If not on remote look through your menus. Make sure which ever u select u do not choose a zoom. This will cut of top & bottom of picture
Either the TV or the cable/satellite receiver has Zoomed in to the image when parts of the picture are cut off. Look at both remotes for a Zoom feature or the onscreen menu's for any settings. Usually TV settings don't change on their own but cable/satellite receivers can receive updates and it may need to be reset afterwords, much like a PC.