Question about HP (346789-001) CD-RW/DVD-ROM Combo Drive

2 Answers

PLEASE INSERT BLANK OR REWRITABLE CD INTO THE HP DVDRW DL (E:) DR

Here is my problem,
I use a HP pre-installed sonic program to burn DVD's and CD's.
I was having some problems with my computer and I accidently wiped my computer clean, loosing everything!
So I followed the "easy step by step format my computer feature".
All was good, got my pre-loaded XP back, also got back all my pre-programed software such as sonic.
I was thrilled, until I put a CD-R disk in my burner tray, I then made a song selection in my sonic music software and then hit burn.
My disk tray opened and a message read, PLEASE INSERT BLANK OR REWRITABLE CD INTO THE HP DVDRW DL (E:) DRIVE.
I have tried dozens of blank CD's and no luck, tried HP to down load new drivers and no luck, tried Driver Detective and it found tons of problems, but have to buy service to fix.
So I loaded PC WIZARD 2008 and this is what it says regarding my dvd/cd system.
I cannot understand a thing it says?
Can anyone help me get my DVD/CD burners to work again?
PLEASE.
See my info below:
Informations CD-Rom HP DVD Writer 840b :
IDE Channel : #1 - Master Drive
Manufacturer : HP
Model : HP DVD Writer 840b
Revision (Firmware) : HI86
Serial ATA : No
Support : ATA/ATAPI-5
IORDY : Yes
LBA Mode : Yes
DMA Mode : Yes
NCQ Mode : No
SCT Mode : No
DCO Mode : No
NV Cache : No
TCQ Mode : No
CFA Power Mode : No
SETMAX : No
Multiword DMA Mode : 2
PIO Mode : PIO 4
UDMA Mode max. : 2 (ATA-33)
UDMA Mode Enabled : 0 (ATA-33)
SMART : No
SMART Self-Test : No
AAM : No
Write Cache : No
Rotation Control : CLV

CD-R Read : Yes
CD-RW Reading : Yes
DVD-Rom Reading : Yes
DVD-RAM Reading : Yes
DVD-R Reading : Yes
DVD-RW Reading : Yes
DVD+R Reading : Yes
DVD+RW Reading : Yes
DVD+R DL Reading : Yes
DVD BD Reading : No
DVD BD-RE Reading : No
DVD BD-R Reading : No
DVD BD-Rom Reading : No
DVD HD Reading : No

CD-R Writing : Yes
CD-RW Writing : Yes
DVD-RAM Writing : Yes
DVD-R Writing : Yes
DVD+R Writing : Yes
DVD-RW Writing : Yes
DVD+RW Writing : Yes
DVD+R DL Writing : Yes
DVD BD Writing : No
DVD BD-RE Writing : No
DVD BD-R Wrting : No
DVD HD Writing : No
DVD HD-RW Writing : No

SMART : No
DVD CSS : Yes
DVD CPRM : Yes
AACS : No
VCPS : No
Mount Rainier (MRW) : No
Buffer Underrun : Yes
JustLink : No
LabelFlash : No
LightScribe : Yes
LightScribe Drive Speed : Yes
SolidBurn : No

Method 2 : Yes
CD-Audio Support : Yes
MultiSession or Photo-CD : Yes
Side Change Capable : No

Reading CD-Rom : 40x (7056 KB/s)
Reading DVD-Rom : 12x

Writing CD-R : 40x (7056 KB/s)
Writing CD-RW : 24x
Writing DVD-R : 8x
Writing DVD-RW : 4x
Writing DVD+R : 8x
Writing DVD+RW : 4x
Writing DVD+R DL : 2x

Region Code : Installed
Region : 0
User Changes : 4
Vendor Changes : 4
RPC Phase II : Yes

Informations CD-Rom IDE-DVD DROM6216 :
IDE Channel : #1 - Slave Drive
Manufacturer : IDE-DVD
Model : IDE-DVD DROM6216
Revision (Firmware) : HD08
Serial ATA : No
Support : ATA/ATAPI-0
Cache : 64 KB
IORDY : Yes
LBA Mode : Yes
DMA Mode : Yes
NCQ Mode : No
SCT Mode : No
DCO Mode : No
NV Cache : No
TCQ Mode : No
CFA Power Mode : No
SETMAX : No
Multiword DMA Mode : 2
PIO Mode : PIO 4
UDMA Mode max. : 5 (ATA-100)
UDMA Mode Enabled : 2 (ATA-33)
SMART : No
SMART Self-Test : No
AAM : No
Write Cache : No

CD-R Read : Yes
CD-RW Reading : Yes
DVD-Rom Reading : Yes
DVD-RAM Reading : No
DVD-R Reading : Yes
DVD-RW Reading : Yes
DVD+R Reading : Yes
DVD+RW Reading : Yes
DVD+R DL Reading : Yes
DVD BD Reading : No
DVD BD-RE Reading : No
DVD BD-R Reading : No
DVD BD-Rom Reading : No
DVD HD Reading : No

CD-R Writing : No
CD-RW Writing : No
DVD-RAM Writing : No
DVD-R Writing : No
DVD+R Writing : No
DVD-RW Writing : No
DVD+RW Writing : No
DVD+R DL Writing : No
DVD BD Writing : No
DVD BD-RE Writing : No
DVD BD-R Wrting : No
DVD HD Writing : No
DVD HD-RW Writing : No

SMART : No
DVD CSS : Yes
DVD CPRM : No
AACS : No
VCPS : No
Mount Rainier (MRW) : No
Buffer Underrun : No
JustLink : No
LabelFlash : No
LightScribe : No
LightScribe Drive Speed : No
SolidBurn : No

Method 2 : Yes
CD-Audio Support : Yes
MultiSession or Photo-CD : Yes
Side Change Capable : No

Reading CD-Rom : 40x (7040 KB/s)
Reading DVD-Rom : 12x

Region Code : Installed
Region : 0
User Changes : 4
Vendor Changes : 4
RPC Phase II : Yes

Posted by on

  • warrengfunk7 Jan 26, 2009

    I have the same problem. I have uninstalled the burner and restarted computer and problem persists. I have contacted HP and they say I have to pay them for customer service, because it's been past a year since I purchased the computer. I have searched help elsewhere and they all tell be to uninstall the drive and restart, even though I said I already tried that. BULLLSHIT!!

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  • 103 Answers

Ree install your burning program cheers

Posted on Apr 09, 2009

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  • 1 Answer

Thats the way to do thats

Posted on Jan 06, 2015

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