Question about Air Hogs Glow In Dark Havoc Stinger Rc Helicopter
We have opened the package and charged the batteries to full, but the main rotor will not spin. The rear rotor spins just fine. Any ideas or help on this?
After having the same problem I got through on the phone to spinmaster this morning (it only took about five minutes). They said the problem is likely that either the gears have slipped or the shaft has disconnected from the gears and motor. They said the problem cannot be fixed by the user and the solution is to get a warranty replacement.
After opening a warrant case and giving me a case number (important!), the customer service rep asked me to email a copy of my receipt along with a picture of the helicopter with the main rotor cut off (to show that we weren't using it any longer) to their warranty department along with the case number and a description of the problem. She said they would ship out a replacement within two to six weeks. Hopefully this works. Good luck.
Posted on Dec 28, 2008
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