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0.584.004. FCC ID is: QFA-FRC584001 that is all I have to go off. My fireplace remote won't work and I can't use the fireplace to heat my home unless I turn it on and off constantly. Otherwise it is way too hot or freezing

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  • Anonymous Dec 20, 2008

    New house, no owner's manual for the remote. Logic is not making it work.

    Any ideas?

  • mdatngold Dec 24, 2008

    I have the same problem with the same unit for our fireplace remote control. Our remote has a crack in it, but I have no idea where to get a replacement.

  • collinsdwayn Jan 19, 2009

    mine also now it gets where its burning the fake logs

  • Anonymous Jan 27, 2009

    Same exact problem. Remote just stopped working, even though I've changed batteries in the remote and in the receiver in the gas logs. Anyone have a clue what the problem is?

  • Anonymous Feb 01, 2009

    I had the same problem with my new remote that would turn itself off after 6 hours in the auto mode but not the manual mode. I had it replaced, new one did the same thing. I complained again to my local trusted heating/cooling company. The tech called the company ( firegenie) who stated that the new remotes turn themselves off after 6 hours if the fireplace stays on the whole 6 hours. If it cycles off and on, no problem. This is consistant with the behavior of my system.

    I don't know if this is a company policy or an FCC one but it is a nuisance. It would make more sense for this to occur in the manual mode, but it does not. This is quite irritating and seemingly unnecessary.

    I have been tempted to by a new remote online, but if this is an FCC regulation, it would not matter.

  • befranz109 Feb 26, 2009

    the remote does not turn the fireplace on or off any more. The remote seems to be functioning properly , It indicates the fireplace is on when the temperature is above the room temperature,but the flame is not on. I have replaced the batteries, and even tried to reset the codes per the manual. Appears to me that the reciever on the fireplace is not picking up the signal.

  • pro_max1 Feb 28, 2009

    Same exact problem. Remote just stopped working, even though I've
    changed batteries in the remote and in the receiver in the gas logs.
    Anyone have a clue what the problem is?



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I had the same problem. Just came home one day and tried to to turn the fireplace on and got no beep and no fire.Not sure if you still need this but I just finished repairing mine by trial and error. This might work for you so give it a try. If you look at the rear side of the receiver (left black box on the left side of the fireplace insert) you should see a series of white dip switches. I turned them all to the off positions and now my remote works.

Posted on May 06, 2009

  • Rob Wright
    Rob Wright Nov 28, 2013

    PERFECT! That fixed my problem too! Does anyone know who the manufacturer is of the fireplace?


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I had the same problem. Called factory tech rep and he told me to reverse the polarity on the receiver by switching the wires. It worked.

Posted on Apr 03, 2009

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Might not solve your problem, but we had a similar situation and needed to "reboot" the remote by removing the batteries for a minute (to make sure all the stored electricity is discharged) and then reinserting the batteries. We took that opportunity to replace the batteries.

Remote has been working just fine since.

I think these units may be sensitive to battery voltage, and when the batteries start draining down, the remote misbehaves.

Posted on Jan 14, 2009

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