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0.584.004. FCC ID is: QFA-FRC584001 that is all I have to go off. My fireplace remote won't work and I can't use the fireplace to heat my home unless I turn it on and off constantly. Otherwise it is way too hot or freezing

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  • Anonymous Dec 20, 2008

    New house, no owner's manual for the remote. Logic is not making it work.

    Any ideas?

  • mdatngold Dec 24, 2008

    I have the same problem with the same unit for our fireplace remote control. Our remote has a crack in it, but I have no idea where to get a replacement.

  • collinsdwayn Jan 19, 2009

    mine also now it gets where its burning the fake logs

  • Anonymous Jan 27, 2009

    Same exact problem. Remote just stopped working, even though I've changed batteries in the remote and in the receiver in the gas logs. Anyone have a clue what the problem is?

  • Anonymous Feb 01, 2009

    I had the same problem with my new remote that would turn itself off after 6 hours in the auto mode but not the manual mode. I had it replaced, new one did the same thing. I complained again to my local trusted heating/cooling company. The tech called the company ( firegenie) who stated that the new remotes turn themselves off after 6 hours if the fireplace stays on the whole 6 hours. If it cycles off and on, no problem. This is consistant with the behavior of my system.

    I don't know if this is a company policy or an FCC one but it is a nuisance. It would make more sense for this to occur in the manual mode, but it does not. This is quite irritating and seemingly unnecessary.

    I have been tempted to by a new remote online, but if this is an FCC regulation, it would not matter.

  • befranz109 Feb 26, 2009

    the remote does not turn the fireplace on or off any more. The remote seems to be functioning properly , It indicates the fireplace is on when the temperature is above the room temperature,but the flame is not on. I have replaced the batteries, and even tried to reset the codes per the manual. Appears to me that the reciever on the fireplace is not picking up the signal.

  • pro_max1 Feb 28, 2009

    Same exact problem. Remote just stopped working, even though I've
    changed batteries in the remote and in the receiver in the gas logs.
    Anyone have a clue what the problem is?


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I had the same problem. Just came home one day and tried to to turn the fireplace on and got no beep and no fire.Not sure if you still need this but I just finished repairing mine by trial and error. This might work for you so give it a try. If you look at the rear side of the receiver (left black box on the left side of the fireplace insert) you should see a series of white dip switches. I turned them all to the off positions and now my remote works.

Posted on May 06, 2009

  • Rob Wright
    Rob Wright Nov 28, 2013

    PERFECT! That fixed my problem too! Does anyone know who the manufacturer is of the fireplace?


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I had the same problem. Called factory tech rep and he told me to reverse the polarity on the receiver by switching the wires. It worked.

Posted on Apr 03, 2009

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Might not solve your problem, but we had a similar situation and needed to "reboot" the remote by removing the batteries for a minute (to make sure all the stored electricity is discharged) and then reinserting the batteries. We took that opportunity to replace the batteries.

Remote has been working just fine since.

I think these units may be sensitive to battery voltage, and when the batteries start draining down, the remote misbehaves.

Posted on Jan 14, 2009

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Hello, My heat n glo fireplace has a skytech remote. I left it off for the winter. Put in fresh batteries, followed the instructions to program but remote still does not work. It beeps like it...

Yes, just a couple of thoughts and questions. When you replaced the batteries, how many batteries did you replace? If it wasn't more than 2, you have 4 more AA Batteries to replace in the receiver (black box that beeps) behind the louvered flip down door. If you did replace those, recheck them to make sure they all facing the proper direction. One battery out of place, will throw the whole system off. In addition, sometimes the Slide Switch on the front of the Receiver (black box) can be a little finicky. It may appear to be in the REMOTE position, when in fact it isn't. Gently moving it one way or the other will allow you to feel it go into place.

It would also be wise to check the two wiring connections, at the receiver box and the control valve terminals to make sure they are tight. The wires to the control valve terminal should be on the TH & TPH terminals. Also, make sure the wires haven't been grounded out due to wear and are touching some metal part of the firebox.

And last, but not least, your Heat-n-Glo fireplace has it's own ON/REMOTE/OFF rocker switch. Has it been moved to the wrong position? If it has, it's overriding the remote control. Depending on who installed this fireplace, the may have just wired the remote to the wrong switch position. So, try using the hand-held remote in all three positions, until you find the right one.

If all else fails, contact Sky Tech Systems, Technical Service Dept 888-672-8929. They are great folks to work with.

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Sorry to read about your problem, I hope this helps you out.

well first, clean out the vent exhaust. after all those years, who knows whats must have burned off dirt and dust. unless the unit has fans in it and they are defective....

I suggest to contact a service company

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Dec 28, 2010 | Heating & Cooling

1 Answer

I want to know what a lever in a fire place is

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The damper must remain open whenever a fire is burning in the fireplace to allow smoke to escape out the chimney instead of filling the fireplace and eventually, the room. The damper should be opened prior to starting a fire, otherwise the handle will be too hot to handle. Once the fire has gone completely out, the damper should be closed to prevent heat from being drawn out of the room / home. You can easily check is your damper is open or closed by simply looking up the chimney. If dark, it is closed. If light(er) it is open. Do not operate the damper while looking up - as dirt, soot, rust, etc. can fall when doing so.

The damper also prevents pests from enter the room / home. It is not uncommon for birds, bats squirrels, etc. from creating a home / getting caught in side the chimney.

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I need to know what type of heater is used that is safe for the home and can heat a house to at least 140 degrees with no one in it.

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Jul 03, 2010 | Heating & Cooling

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How do we install a burner on a fireplace?

Thinking of adding a fireplace or wood stove to your home? If so, proper installation and maintenance is absolutely critical to ensuring the fire stays inside your freestanding fireplace or wood stove and doesn't venture outside of it.

If your manufactured home already has a fireplace or wood stove, it's a good idea to go look over these safety guidelines to confirm that it was installed correctly. If you plan to install a fireplace or wood stove, follow these safety guidelines carefully.

First, don't try to tackle this project yourself. While installation manuals usually provide all the instructions necessary for a manufactured home owner to install a wood-burning fireplace or wood stove, the consequences of a mistake are so disastrous, it's a task best left to experts.

It's a good idea to first check with your insurance company for their guidelines before installing these items. Your insurance policy may not cover damages if a fireplace or wood stove was not professionally installed. Plus, the manufacturer's warranty on the fireplace or wood stove may not apply unless the unit is installed by a professional.


Also can check this ARTICLE for other details.

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I have a wood burning fireplace and i am trying to find out how to work the side and top damper and vent to heat my home

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Jan 05, 2009 | Heating & Cooling

1 Answer

I cannot get my remote to start up the fire place. It worked fine last year, but now it doesn't turn the fire on. It's remote unit FRC 0.584.004. Fcc ID is QFA-FRC584001.

There is batteries in the remote and at the loggs. Replace both. Mine had a black box under the logs on the left side tht had 4AAA batteries. Be carefull that the wiring is not pulled loose.

Nov 25, 2008 | Heating & Cooling

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