Question about RIM BlackBerry Curve 8310 Smartphone

1 Answer

Blackberry 8310 trackball works fine but it wont "enter" and keyboard doesnt work

Posted by on

  • 10 more comments 
  • Ros4211 Dec 26, 2008

    I have the same problem. The track ball moves how its supposed to from one icon to the next, but when i try to enter, nothing works.

  • albazalba Jan 04, 2009

    suddenly my keyboard and all other buttons stopped working. I took out the battery and restarted and now the trackball works but it will not enter and the keyboard still does not work

  • Doclate Jan 07, 2009

    I just updated my phone system software and now I have the problem that the ball will not enter most of the time. If I press it several times it might register once. Sometimes it would open up the camera function? I just did a hard reset and it seems to be working for now. I think it is an issue with the software updates? The updates came directly from Blackberry.

  • dannmary Jan 13, 2009

    have the same problem - trackball works, but does not enter and keyboard does not work at all

  • Anonymous Jan 15, 2009

    trackball works perfectly but doesn't work when i enter. I'm receiving text messages, just can't look at thenm. When i try and type a word, let's say "hello" it spells something like "gherllo" instead.
    ...anyone have any idea what to do?

  • Anonymous Feb 10, 2009

    I have the same problem also, unfortunately. I recently updated the new OS, and at first when I would send a text message every other letter i would push it would send the text! So I pulled out the battery and powered it back on. It fixed the send problem but now the space bar does not work ever time i press it and the track ball is about 1 out of 5. I need HELP!

  • Ralphie_89 Feb 10, 2009

    I have been having the same problem, unfortunately. I recentlydownloaded the new OS for my curve and now my phone is acting up.First, every time I would type a text message it would automaticallysend every other button i pressed. So I took out the battery andpowered it back on. It fixed the first problem but now the space worksevery other time and the track ball works maybe 1 out of 5 tries. Idkwhat to do now.

  • Anonymous Feb 27, 2009

    I have the same problem, I changed the theme and powered down and then back on and stil nothing. I too have cleaned the trackball, as well as a reboot with the battery. I can manage with the enter button, however there are a few times when the enter button just wont work and I need to use the trackball. Any other hints? I thought about just changing the trackball - as they are pretty inexpensive. Maybe I should take the phone in to Sprint first though.

  • Anonymous Mar 08, 2009

    Same problem. I took it back to the Bell store and they told me it looked like there was water damage. I've never dropped it in liquid but I do occasionally use my phones speaker to listen to music in the shower. Looks like I'll have to send it in and hope for the best.

  • bobob0 Apr 16, 2009

    same exact problem is described above. No buttons work, but track ball does move around but not click. I can only answer calls with my bluetooth and i can't make any calls. How do you change a theme, or do anything, for that matter, when none of your buttons work?

  • Steve
    Steve Apr 17, 2009

    I've had the same exact problem as oneelite2005, on 11 Apr 09. Contacted Vodafone, they said it was goosed & would send out an exchange model and to back up all data. 

    I backed up to my Mac via Pocketmac. The exchange model arrived within a couple of days. I couldn't get the Pocketmac to sync with the new bold. 

    I told Vodafone, they wouldn't help & said I need to speak to Apple. Apple said I need to talk to Vodafone. I told Vodafone I wanted to end my contract & move to an iphone. which would at least sync easily with my mac. They agreed to first upgrade me to a Curve to see if it would sync better. 

    Today, 7 days from the initial problem with the first Bold, my exchange bold lost all charge, wouldn't charge up from my USB and only charged in my car. 

    The Curve and RIM have 10 days trial, then it's binned for an iphone!

    How does everyone else feel?

  • Anonymous May 25, 2009

    same issue, no buttons work. Trackball (movement) works

    Phone rings but cannot answer.



1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

What worked for me was changing from one theme to another. My problem started after I downloaded a new theme and activated it. A few days later my trackball didn't want to "enter" anymore. When I changed the theme to worked again. When I changed the theme back again it still work. Thank you Holy Spirit.

Posted on Jan 01, 2009

  • cRAYz Nov 17, 2010

    Northstar77 youre a genius! Been trying to solve this problem for months now. Tried everything up till now. It worked perfectly. Now if I can only get my BB to stop randomly opening programs on its own. Any thoughts? -Ray



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

The track boll and keyad of my blackberry set 8320is not working i can juat see the screen when wither i fix it on charger or when i remove it can u please tell me some economic solution........?

I've purchased items from before and they provide excellent service.
You'll need to purchase another keyboard/housing and a trackball for your phone.
You'll need a T6/T4 screwdriver. This can be bought from Lowe's/Home Depot.
There are several videos on youtube that show the replacement of your housing.
This is the easiest way to fix your keyboard and trackball.

May 16, 2011 | Valor Fits Blackberry Curve 8300 8310 8320...

1 Answer

The keys do not work the trackball is intermittent

If you have a warranty on the phone than you should bring it in right away, if not than consider finding a replacement. this happened to my phone and it was deemed beyond economical repair due to liquid damage.

Apr 16, 2010 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Blackberry curve 8310 gaming problems

Some games or apps are not well optimized for the 8310, try using a combination of keys with the Alt key at the bottom right (Alt +Q or Alt+P) or simply the trackball. If this does not work I suggest you delete the app or game to free the internal memory.

Mar 13, 2010 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

My trackball doesnt work so well on a blackberry 8310

Maybe you mean the blackberry trackball wont scroll in certain directions? Then you should read the tricks at

Good luck

Mar 05, 2010 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

My keyboard will not register anything - my trackball will move just wont allow me to make any calls or answer any calls or text or anything please

Remove the battery and sim from the phone when its turned on and re insert it.Switch it ON and the check whetaher it works properly.if not then go to service center or re install the operating system of your blackberry.

Oct 26, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

BB Curve 8310 keys and trackball not working

is there a way to navigate thru options with no trackball

May 30, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Cannot scroll up with my Blackberry Curve 8310 trackball

It is a very common problem. You just need a new trackball. Should be about $25. If you want to make it work temporary, then just removed it and clean the trackball and the phone part under it (on the phone itself) with 99% alcohol. It might work for a while again

May 13, 2009 | AT&T BlackBerry Curve 8310 Cell Phone -...

1 Answer


I just had this happen to me. I blew air (from an air can used to clean keyboards, etc) into the trackball and it started working fine. It seemed there was dust or something stuck inside. Good Luck!

Apr 10, 2009 | RIM BlackBerry Bold Smartphone

1 Answer

The track ball on my blackberry 8310 stopped working.

No, but fortunately the trackball is not hard or expensive to replace. If you are technically savvy you can do this yourself. Just purchase a trackball on the internet. The trackball easily comes off if you put a small flat screw driver under the outer side of the chrome ring and pull if off. Let me know if you needed more help. Good luck

Mar 13, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer


No, it is absolutely integral to the operation of the device.
There are no arrows on the keyboard - you have to use the trackball.

Feb 09, 2009 | RIM BlackBerry Curve 8310 Smartphone

Not finding what you are looking for?
RIM BlackBerry Curve 8310 Smartphone Logo

Related Topics:

2,452 people viewed this question

Ask a Question

Usually answered in minutes!

Top RIM Computers & Internet Experts

Otman Lahlou
Otman Lahlou

Level 2 Expert

10 Answers

ismael castillo

Level 2 Expert

318 Answers


Level 2 Expert

143 Answers

Are you a RIM Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides