Question about Microsoft Zune JS8-00001 Digital Media Player

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Computer doesn't seam to read zune uninstalled and reenstalled software won't read or charge zune

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Re-scan it its probably the usb cord your using

Posted on Jan 02, 2009

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My zune is not recognized by my pc


Try rebooting the computer, starting the Zune software and plugging it in again. If this doesn't fix the problem, try uninstalling/reinstalling Zune software, then reboot the computer and plug it in again. If it still doesn't work, then the computer will have to be restored to an earlier date where the pc recognized the zune.

Oct 04, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

I double click on my zune software but it wont start


Uninstall your software. Delete those files. Plug your Zune in and let your computer locate the Zune and find/install the drivers and software for it! It should do it by itself.

Aug 13, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Nothing wont come up on my computer


Did you download the Zune software?

The Zune website has the Zune software which must be downloaded for your computer to communicate with your Zune.

And when you connect your Zune to your computer it should begin charging (as I'm assuming this is a new device).

If you have already installed the software I would assume the low battery was slowing the communication between your Zune and your computer.

If you Zune is fully charged and the software is fully installed try plugging the USB cable into a different port. Sometimes the Zune and the connector USB isn't automatically sensed on certain ports and certain moments.

Jun 26, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune won't respond to any key presses.


I would first allow the Zune to completely charge (the battery symbol should be full and green[i believe--it's been a while since I first got mine]).

I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.

Jun 07, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Usb device not recognized when i plug in my zune


do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating ,  here is the link to the download page

http://www.zune.net/en-us/software/download/default.htm
Make sure you uninstall any previous zune software first!
Hope this Helps
A+Support

Apr 10, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

I have a brand new Zune 8 GB player, given as a gift. I downloaded the Zune Software, but when I connect the player by the USB cable, the Zune program does not recognize a Zune as being connected. Also,...


Try this....
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps

----
ALL YOUR BASE BELONG TO US - is a video that must have been loaded on the Zune previously.

------
if all else fails...

If you connected the ZUNE to your computer before installing the software the computer may have installed it as a different device.

Go to Control Panel - then System - Device Manager. Plug in ZUNE player and see if any new devices show as being connected. BE CAREFUL IN DEVICE MANAGER THOUGH, IF YOU UNINSTALL THE WRONG ITEM, IT COULD MESS YOUR COMPUTER UP.

If this works rate it a FIX-YA!

Dec 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Problem with intalling zune's software


Uninstall all zune software and download and install it again. Possibly a bad download.

Or run error check on your computer then try it again.

Go to my computer, right-click on C: - go to properties- then go to TOOLS tab. Click on Error check - make sure you have both boxe(s) checked to fix errors as they are found then hit start. You will have to restart your computer for this check to happen. Usually takes a a few hours, but recommended to do at least once every few months.

Hope this helps!

Aug 03, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune Auto Reboot


Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 01, 2008 | Microsoft Zune JS8-00001 Digital Media...

6 Answers

Zune charging problems, hardware problems


I had a 30g w/same problem. I installed the Zune software from CD. Plugged the Zune into my USB jack and waited hrs for the full screen battery icon to go away. It never did. Here is what I did to fix it. I left the Zune disconnected until its battery drained and the lcd went dark. In this state, pressing the play/pause button, caused the full screen battery icon to appear briefly before the lcd went dark again. With the Zune disconnected from my xp pc, I ran Windows Update in express mode. I have Windows system restore and auto-update turned off and rarely update my pc, so I also took the opportunity to take a manual system check-point (so I could restore from the check-point if an update trashed my pc). I took and installed all the latest Windows updates. When it was done, I had all the latest security updates and IE 7. At this point I went to http://www.zune.net/en-us/products/zunesoftware/download.htm and downloaded the latest Zune software. I installed the Zune software update. I ran the new Zune software on my PC and found the device tab. NOW I connected the Zune to a USB port on the back of my PC. The full screen battery icon appeared on the Zune but nothing appeared in the Zune software. I left it this way for a few minutes. It occurred to me that I might get more power through the USB port if I turned off my other external USB devices, which I did. Within a few minutes, the Zune FINALLY came to life and a Zune splash screen appeared on the device. The device booted and was FINALLY recognized by the Zune software on my PC. Shortly after that I noticed that it already started synchronizing with my PC music collection. I figured it would charge up and download my entire collection (20gig) so I grabbed some sleep for a few hours. When I returned, the PC was asleep too. Unfortunately, the Zune was not charged and had stopped sync'ing. Not to be discouraged, I woke up the PC, exited the Zune software and left the device charging for an hour or so. When I returned, the device was about 80% charged. I quickly disconnected and played my first music video on the device!!!! I reconnected (the Zune software auto-launched) and left it sync'ing and charging for a while longer. When it was 100% charged, I disconnected and have been using it for a few hours. It was a long painfull road to get this thing setup, but it was WELL WORTH IT! I am already a huge fan of this device. In fact, I'm considering passing this one on to my wife so I can get the 80gig. Hang in there, it's worth it!!!!

PS: one sidebar -- I have noticed that the pc software will only sync about 800 songs in a session. I have simply been restarting the sync to get the next session going. At this point, I am fully synchronized and have 4.5 gig free.

Dec 27, 2007 | Microsoft Zune JS8-00001 Digital Media...

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