Question about Memorex MMP3642 MP3 Player

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USB Device Not Recognized

Hi there, I'm having a problem with my MP3 player. I didn't have the installation disc, so I had to download the driver from the website. I did that and when I plugged it in, it said: 'USB Device Not Recognized'. I restarted my computer and then tried it again. Same thing. So I uninstalled and then reinstalled the driver again. Same message. I installed the MusicMatch Jukebox (which is the music program used to sync the MP3 player) in hopes that maybe it would recognize the player. It didn't. I know my USB port and cable are both working, but I'm just having problems with the driver I think. I'm kinda stuck now. I'm not sure what to do... Anyone who's willing to help would definitely be appreciated.

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Re: USB Device Not Recognized

Ok i dont know if you have had a solution yet but if you have the operating system Windows XP you dont need the software, just plug your USB plug up to your computer and MP3 and it should install the drivers

Posted on Apr 25, 2007

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When i installed the media player into my computer. i get a little screen saying usb device not recognized. one of usb devices attachedto this computer has malfunction,and windows does not recognize it....

Hi, smpk4083 mp3 player not recognized by the computer
Why is my smpk4083 mp3 player not being detected by my computer when I connect it?

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from
- Run the hotfix.

For MAC users, see smpk4083 mp3 player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.

SOLUTION 2 - Refresh the driver

STEP 1 - Connect the smpk4083 mp3 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
2. Click Device Manager on the left pane.

NOTE: smpk4083 mp3 Players can connect to your computer in MSC or MTP mode. Exceptions are smpk4083 mp3 player Connect and smpk4083 mp3 Express which only use MTP mode. MTP mode is the recommended and default method for smpk4083 mp3 Players when used with Windows OS.

The smpk4083 mp3 player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.

STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

Hope it helped.

Have a nice day,.

Feb 22, 2011 | Sylvania MP3 & Digital Media Players

1 Answer

Unknown walkman

Downloading and installing driver from the website wont help much on this issue. It usually happens with the faulty usb port on the MP3 player or on the machine. Try connecting to another USB port on the machine. Also please check if the USB port on the machine is working fine

Dec 16, 2009 | Sony NWZB133F MP3 Player

1 Answer

Cannot install drivers from disc

I beleive that you would have to go under setting and it should be under that. You would have to change the mode in order fo it to work.

Apr 17, 2009 | MP3 & Digital Media Players

1 Answer

Usb device not recognized when i plug in my zune

do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating ,  here is the link to the download page
Make sure you uninstall any previous zune software first!
Hope this Helps

Apr 10, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My sansa mp3 player isn`t recognized by the computer

It may depend on your operating system, but there are known issues in vista. There is also a hotfix from microsoft. This is from the Sansa Website FAQs at

My Sansa player is not recognized by my computer when I connect it.

The most common reason for this problem is not having the latest Windows Media Player installed, or having a Windows OS version that is not supported by the Sansa player.

The Sansa players support Windows XP SP2 and Windows Vista and above. If your operating system version is supported by the Sansa player:

SOLUTION 1 – Download and install the latest Windows Media Player

SOLUTION 2 – If that didn’t help, and you are running Windows Vista, apply the following hotfix - KB940199

SOLUTION 3 – If that didn’t help, download and Install the MTP Porting Kit (click here)

SOLUTION 4 – If that didn’t help, try connecting the device to the PC using MSC mode

On the Clip: Go to Settings > USB mode & choose MSC

I hope this helps and please don't forget to rate my answer.

Mar 05, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Usb device not recognized

Turn off CPU, Unplug Power cable, And all usb devices, let it sit for about 20mins. Plug it all back in. Turn on the CPU!

Dec 22, 2008 | Philips HDD120 MP3 Player

1 Answer

USB Device not recognized?

Try installing the Samsung drivers for your MP3.
Available for download here

Feb 16, 2008 | Samsung YH-925GS MP3 Player

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