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Plantronics Headset not working

My phone has a dial tone but when I switch to headset, I hear does not seems to be working. BUt the Plantonics "box" is as when I use the handheld recevier connected to the box, i hear the dial tone. Please help!

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6 Suggested Answers

  • 5 Answers

SOURCE: Plantronics Voyager 510 & Blackberry Curve

 Plantronics Support Phone Number: 1-800-544-4660 
Do not use the power button to sync.
To sync device, Press + button (volume) and Silver button (on boom) at simultaneously. LED Light will blink RED & BLUE.  Device ID should appear on your screen.

Posted on Mar 12, 2008

  • 32 Answers

SOURCE: Headset has static

Perform a reset on the headset.  Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times.  Release both the mute button and the call answer button.  See if it works now.  If it doesn't, try a re-subscription (should be available in the manual).

Posted on Apr 28, 2009

  • 83 Answers

SOURCE: I am getting feedback with Plantronics CS70 Wireless Headset

Echo is usually caused by the transmit (speak) level on the unit being set too high.

1. First, try lowering the volume of the telephone. If you still hear an echo, adjust the volume of the headset itself.

2. The master transmit controls of the headset are the ABCD switch settings on the bottom of the base. A is the lowest and D is the highest setting.

3. You can fine tune this setting with the plus (+) and minus (-) buttons on the back of the charging base.

4. If this doesn't fix the echo, try moving the configuration dial on the left side of the charging base. The recommended setting for most phones is 1.

Posted on Jul 18, 2009

  • 83 Answers

SOURCE: Plantronics CS55/HL10 Wireless Office Headset System with Lifter won't lift headset

You may need to re-subscribe the headset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

To Re-Subscribe:

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

Posted on Jul 20, 2009

  • 1 Answer

SOURCE: My headset has a constant buzzing in earpiece.

On left hand side of base unit dial has to be set with the number 1 in the 3'oclock position. On the right hand side of base unit there is a switch set it to the 1 position. On the headset press and hold the vol - and vol + and pick up call buttons at the same time until an orange light on headset blinks a few times.

Problem solved

Posted on Jan 06, 2010

SOURCE: Plantronics DSP 400 Headset does not work on Windows 7 try this

Posted on Jun 05, 2010

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1 Answer

Bluetube is connected to my cell phone but I can't hear anything

There may be linking issues between the headset and the phone. Page 11 of the user guide offers these suggestions. Also, here is a link for re-pairing your headset to the phone:

Plantronics Explorer 230 Pairing Instructions

Remember that you want to purge any possible bluetooth interference from your phone.

"Callers cannot hear me or I cannot hear caller/dialing tone:
The headset is not turned on or the headset is not connected to mobile phone. Press the call control button for 2 seconds until you hear a beep or see the indicator light glow blue to turn headset on.
Your headset is out of range. Move the headset closer to the phone or Bluetooth device.
Your headset battery is drained. Charge your battery using the AC power adapter supplied.
The listening volume is too low. Press the volume key up (toward the earloop) to increase the sound heard in the headset."

Good luck from Headsets Direct!

Jan 10, 2012 | Plantronics Explorer 232 Bluetooth Headset

1 Answer

On my new Plantronics S12 Headset System, I hear a dial-tone (through the headset) when I press the headset button, but when I remove the phone and begin dialing nothing happens. I also tried a test call...

Unfortunately, the phone does matter. The S12 is designed to work with office style phones where the handset is just the mouthpiece, all other features located on the base. My suggestion is to get a phone of that style (you can find inexpensive ones at Wally world) and connect the headset following the instructions on this link for the Plantronics S12.

Good luck from Headsets Direct!

Jun 10, 2011 | Plantronics S12 Headset

1 Answer

I connected my S11 plantronics headset to my Cisco 7900 at work and can hear, but callers can't hear me

Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).

Good Luck from Headsets Direct!

Jun 03, 2011 | Plantronics S11 Headset

1 Answer

Everytime i hit the blue button on the desk set i don't hear a dial tone in my head piece

Two things to remember. If you're connected through the handset jack, the handset (receiver) needs to be lifted off the phone to get a dial tone. Secondly, if you're connected through the headset jack, you may need to adjust the configuration dial (round dial on left-hand side of base) to make it work when the headset button on phone is pushed.

Good luck from Headsets Direct!

Aug 24, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Plantronics S11 head set does not work: hooked up properly, but non of the configuration setting yield tone. At one setting, only after the line goes into fast bipping mode (off hook for a long time) I can...

The Plantronics S11 headset system is meant to plug into the handset jack on your phone not the headset jack. Check the connection on the S11 to make sure the handset jack is where it is plugged into at.

Here are a few suggestions from Plantronics if you are not getting a dial tone:

Make sure all cable connections are correct and firmly in place.

Pay special attention that handset cord is properly connected.

Ensure AC power adapter is connected and power is on.
Make sure you have pressed the headset button and the headset indicator is on.

Make sure the telephone handset is off-hook.

Adjust listen volume control.

Adjust the compatibility slide switch.

Ensure that the headset is centered on your ear.

Good luck from Headsets Direct!

Aug 06, 2010 | Plantronics S11 Headset

1 Answer

Have a 500 plantronics wireless headset/base, which are connected to either a meridian 2616 or 3903/04 and not able to get the dial tone on the headset (all cables are connected / move frecuency in the...

The Plantronics 500A base should be plugged into the handset receiver jack on the phone, not the headset jack. It could be that the headset needs to be re-paired to the base unit, or the lifter is worn out (if using one). If you manually remove the handset receiver from the phone, and you power on and activate the headset, does sound come through ? If so, it may be the lifter. Here is a link for the 510S / 500A user guide to troubleshoot, and also a link for the pairing instructions.

Plantronics Voyager 510S User's Guide

Plantronics Voyager 510S Pairing Guide

Good luck from Headsets Direct!

Aug 01, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Headset has static

Perform a reset on the headset.  Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times.  Release both the mute button and the call answer button.  See if it works now.  If it doesn't, try a re-subscription (should be available in the manual).

Oct 24, 2008 | Plantronics CS70 Wireless Headset

1 Answer

CS70N Wireless headset

The earpiece will make 3 short beeps when a call is incoming. Also the phone will still ring if you are within distince to hear the ringer. Hope this helps! SM

Sep 10, 2008 | Plantronics CS70 Wireless Headset

1 Answer

Plantronics cs55 problem

Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.

* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.

Aug 04, 2008 | Plantronics PL-CS55 Wireless Headset

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