Question about Kenmore Refrigerators

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Our fridge door won't close properly

The door seems to be hanging heavy on the hinges and must be pushed on to close tightly

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The door hinges have nylon bushings/washers to help them work smoothly. If the unit is very old and had a lot of use (like a large family) the bushings or washers could be just worn away. This also is indicated if the doors seem to be misaligned. If the doors don't seem out of place, it could just be that the unit is not sitting on a level surface, causing the box to twist and the doors th therefore bind.
Other possibilities: The door is burdened heavily with the milk, juices, food, etc. and therefore is just plain heavy. You have a "water-thru-the-door" unit and some leak has occurred to fill the door and it's insulation with water. (eww!)
Check to see that the surface is level, and that the door fits correctly. Make replacements or adjustments as necessary. Lighten the load on the door, or fix the leak.

If you find my suggestions to be helpful, please share with us some details so that others may benefit from knowing the whole story. Thank you!

Posted on Dec 18, 2008

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For most Kenmore, GE and Hotpoint SidebySide Door Models: You will need Part# WR13X10020 (Hinge Bottom Pin & Cam) to repair the "door will not close" problem. Check-out http://www.youtube.com/watch?v=WjN8yenlECY for step by step repair. This is a very simple fix!

Posted on Mar 27, 2013

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Just fixed this problem with my Kenmore. Remove the bottom hinge and the nylon washer on the stud that sticks up that goes into the bottom of the door. Put 2 - 9/16" i.d.x 1" o.d. washers on the stud and put the nylon washer back on top of these, and put the hinge back on. It will work perfectly after this. The washers come in different thicknesses so you'll have to mix and match until you get the ones that raise the door enough so it will close properly with out pushing it.
This wasn't a leveling problem the door just didn't close properly without a push because it was hanging to low.

Posted on Jan 19, 2013

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