I had same problem and it got resolved by lifting the front portion of the paper tray up. I put a spare USB drive under the paper tray for sufficient push upwards. It seems to be working fine now for me.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Does the paper exit the paper tray? If not, the half-moon shaped feed rollers may be slippery. Turn the copier on its back side to see the rollers. Usually they are facing upwards and the rubber side is unreachable. Turn the copier back to its original position.
1. Press the copy button. When the copier starts feeding paper take the power cord off-QUICKLY. If you are quick enough the rollers remain at down position and you can clean them with some kind of rubber cleaning liquid or solvent. Perhaps alcohol, but it tends to dry out the rubber surface.
Hello sir; It depend on where the paper got jam, if jam at the point when paper take off, then you have clean up paper pick up roller or replace it, if jam inside the machine then have to clean up paper feed roller, if jam at the end, check the paper exit senser, make sure it moving freely.
e2 is a paper jam problem. check that the paper guides in the cassette are positioned aginst the paper properly. Also remove the toner and drum cartridge. Clean all rubber rollers that you can get to with a damp cloth ( water). You are especially trying to clean the upper and lower registration rollers that "pinch" the paper. I hope that this helps.
Hi, try a smaller quantity of paper in the paper feed tray. Also check the paper pick-up mechanisms rubber roller for too much smoothness. If the rubber roller feels too smooth, Use a lint free cloth dipped in alcohol to "clean" them.
I like your pictures.... Have you tried to clean the feed roller with a slittly damp rag with Simple Green or WD-40? You can try that and wipe the extra off. They both clean the rubber roller's. If that works good, that means the feed rollers are worn and need replacing. But you may also need the paper pick-up feed clutch. You said you can still run paper throw the by-pass. Good Luck
The feedrollers are most likely worn out. Maybe not smoothe but just tacky.
You can try removing the paper tray. Then take some cleaner, alcohol or some liquid soapy cleaner, fantstic, or soemting like that, and clean the rubber rollers. Clean them 2 or 3 times with a cloth dampned with the cleaner.
since the jams are in the tray, I am sure those rollers are either dirty or smoothe.
If you need more info let me know and I will send you my E-mail address so you can order and replace them on your own if you don't have a maintenance agreement with someone.
Hi, You have the right idea of cleaning the rubber rollers behind the tray, (if the paper will feed through once then we can eliminate the idea of a paper jam)unfortunantly, when the rollers get too worn out then cleaning is not effective. I work on alot of Brother 5140 printers which look very similar to this model, and we pull out the tray,take the pick roller off of the printer, pull off the rubber part of the roller and rotate it 180 degrees from it former position which gives it a new area of wear. Usually that's a pretty good fix, and it isn't too hard to do, just make sure to note how it was put together before taking it apart. Good luck.