Question about Dell Dimension 3000 PC Desktop

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Cd rom will not read any cd

I have a dvd rom below it and that works but if I try and play a regular cd or install a new program using the provided cd for that new program I can not load it.

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  • jj8johnson Dec 18, 2008

    It starts to load up and the green light turns on for a second then it does nothing else.

  • jj8johnson Dec 18, 2008

    Yes on occasion, I will get the cd symbol pop up on my screen like it is about to work but then nothing happens. I have also tried to clean my drive too.

  • Jay Glendenning
    Jay Glendenning May 11, 2010

    Have you tried cleaning the drive?

  • Dan rogers
    Dan rogers May 11, 2010

    listen to the drive and see if you can hear it spin up. it should if you can read dvd.

  • Jay Glendenning
    Jay Glendenning May 11, 2010

    Does it light up when you insert a cd in it?

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I would replace the cdrom with a new one. For the cost of a new one and the frustrations that you are beginning to experience .. got for new

Posted on Dec 18, 2008

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Thanks for using Fixya.com

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I have an e-machines with a dvd/cd-rom in one that will not work.


i understand that your pc has a single dvd-drive that has the problem that it dos read dvds but not cds...
please give model because this is a rare error.
to check it, get the following disks and the freeware program 'burnatonce' (it is a burning software that accesses the drives on a lower than windows basis )
to check from the hardware side what the problem is:

install burnatonce
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a standard music cd(audio cd)
a computer cd(original ! windows install cd or other install cd)
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any other computer cd for pc

an original film dvd
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My computer will not read any of my disk or install


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only one hard disk can be configured as master in each ide channel. set up to master (not single) the one on the end of the ide cable and set up to slave the one attached to the midlle of the ide cable.
check that both hard drives are properly attached to the cable and that the power cable is properly seated.

when you say disk did you mean cd rom disks or dvd disks?
does it work in other computers? if it doesnt.. you cd/dvd disks may be the problem
are you trying to read a dvd disk on a cd rom only drive... you can't read a dvd in a cd rom drive.
if you cd/dvd rom drive should read the disk you're putting in, check in device manager if your system detects the cd/dvd rom drive. if it doesn't: check the physical connections (reseat ide cable, check jumper configuration for slave and master on your cd/dvd rom drive and check that the power cable is properly seated), check also in device manager the properties of the cd/dvd rom drive and check if it says on device status if the device is working correctly. if it doesn't post the error code that it may give you or google a solution with error code.

suggestion.. be more specific when posting your questions.. that way it will be easier for a solution to be provided as your issue could be interpreted in different ways


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It seems like your CD laser is broken, although your DVD laser still works. Replace the drive, it's not too expensive.

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