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When a person tries to send me a fax, the person always gets a busy signal. Is the fax or the phone line. I have Vonage. The fax is Panasonic Model KX-F1050, which is 11 years old. Vern Nelson ullavern@roadrunner.com

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Vonage is voip and not all fax machines work well on it. vonage also have this type of service at an extra cost but will save you more on getting a new machine and configuration headaches.

Posted on Dec 18, 2008

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Vonage is VOIP and not all fax works well with it.

Here is a couple of things you can do:

make sure only the fax is connected to the Vonage line.

send a one page black and white text fax to 1-888-473-2963.

when your fax is received, a return fax is generated within five minutes confirming that your fax was received. This verifies that you can both send and receive a fax with your fax machine.

else, contact Vonage for more info

Posted on Dec 18, 2008

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Unplug the phone/fax machine and try calling, if the line sounds busy, then it is the line, if the line is idle, then it is a defective fax machine that sends busy signal on the line.
Try replacing the phone cable, if this does not fisx it, the fas is faulty.

Posted on Dec 18, 2008

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Set your machine to the auto setting and this should clear up the problem (listen through other phone to see if line is busy!

Posted on Dec 18, 2008

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Are you able to send faxes to this person or is that not working either. Also is the answering mode still set right?

Has the power gone out or any other problems recently?

Try resetting the machine by unplugging it from both the power and the phone line and try to fax again, if you have already tried this, let me know and please answer ALL of my questions so I can know the situation better

Posted on Dec 18, 2008

  • Benjamin Patri
    Benjamin Patri Jan 13, 2009

    hi, were you able to solve the problem, if not, please post back

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What happens if you just try to call that number with a regular phone?

Posted on Dec 18, 2008

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1 Answer

Cant receive faxes. constant busy signal when dialing in.


Hi Janet
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"

Nov 30, 2015 | Panasonic UF-5500 Fax Machine

Tip

A fax machine is just a big ol' telephone answering machine


There is no mystery, seriously. You send a fax exactly the same way as you make a phone call; instead of talking to a person, your fax machine talks to another fax machine. Clicks, squeals, buzz sounds.

If it says it's busy, well, it's busy
If it doesn't answer, it's not set to AUTO RECEIVE
If it says OFF HOOK another device is using YOUR phone line.
If you don't hear a dial tone when you press the HOOK or MONITOR key, the phone line is dead. Check the line with a regular phone.

If a dial tone sounds weird, it is a DIGITAL phone line. You need an ANALOG or regular phone line.

ALL FAX MACHINES ARE ANALOG DEVICES AND WILL NOT WORK RELIABLY ON A DIGITAL SYSTEM OR A COMPUTER....Magic Jack, Vonage, etc. are DIGITAL PHONE SYSTEMS. Don't believe what the Vendor tells you. They are for designed for VOICE GRADE PHONE CALLS ONLY.

The settings in your fax machine were designed by people who are a lot smarter and make more money than us. DON"T MESS WITH THE PARAMETERS.

It's all that SIMPLE !!

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I am trying to send a Fax but keep getting a communications error


Vonage is a DIGITAL phone service. ALL fax machines are analog devices. You need a plain old telephone line.

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Check the fax line with a regular phone and dial a fax number to listen for fax tones.

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Cannot receive faxes with my Panasonic Model No.KX-F1050. There is alway busy signal for the person trying to fax me. Is this the fax or the phone line? I have a Vonage Phone System.


Fax machines are ANALOG devices. Vonage, et al are DIGITAL systems.

Your fax will be very unreliable.

Here's a free tip, take the toner cartridge out and remove the swinging drum cover and spring, it's only for shipping. This item will come loose and cause jams.

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Can't Send or Receive Faxes from MFC-7820 N


You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps

NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.

We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.

Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.


Dave Grannas

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Fax machines are ANALOG devices, VOIP, Vonage etc are DIGITAL devices.. It won't work reliably

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HP 5610xi All-in-one wont send fax since switching from Vonage to Comcast


the 5610 will send & recive with comcast try to do the test from the unit itself. Try to send a test fax to HP 1-888-473-2963 it will send you a return fax

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Have you called your own fax line and just listened to the fax hand shake? might sound simple but I have called fax lines before and it just rang, or it was busy or static, if your not getting a clear fax hand shake, then it is the phone line, if there is no answer you may have turned your fax to manual receive mode, If you don't know how it should sound call a friends business fax line and listen to it. I have actually gone out to businesses that reported send or receive problems just to call the line and listen to a disconnect message, that would make it difficult to fax.

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Only real solution I know would be to get rid of Vonage. All experiences with Vonage has left a bad taste in my mouth. Regardless of your broadband speed, Vonage uses open internet and is subject to network problems. Fax's require Real-Time communication/transmission control, which is, thus far, not available with Vonage.

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