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Ijust paid for and downloaded webroot antivirus it will not sweep. I KEEP GETTING message that it is closing and also 4 critical shields are off i cannot turn them on

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It may be that another virus program is interfearing with Webroot, I used it for a couple of years and liked it, but what happens with many of these antivirus programs is that they make them so sensitive that any other trojen virus or spyware can set them off or prevent them from running. Try disabling any other protection you have and see if it runs, unplug from the net prior to doing this. Also you have to enable web root in your firewall or that will stop active scripts, Let me know, I know it's difficult to reach a specific techs, but I will try my best to follow you thru the system, Peace Gym

Posted on Dec 18, 2008

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Webroot says 4 critical shields are OFF, will not let me see alert, will not start sweep...


Download malwarebytes (free version) and do a full scan in safe mode ( boot up pressing F8 and choose safe mode)
You could try running safe mode and trying to scan your pc with the webroot software

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I was just using Webroot Window Washer the other day and had a similar problem. I went to the control panel and deleted the program. Then I reinstalled it and it worked fine this time. Of course I was using a free trial. If you purchased the program just download it again or reinstall it from your disc.

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Hi,

if you are using webroot antispyware software on the computer. you have 2 resolution for that.

1. if you have a CD then you can uninstall and reinstall it before that disconnect the internet connection.

2. If your are downloading it online then the only thing is first try to download a different antivirus for the time being and then you can uninstall webroot from the cmptr and then you can download it again and then you can uninstall the antivirus which you installed for the time being.

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i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.

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Mary


I am getting the same problem that others have stated, I get message that I have 4 critical shields off and will not allow me to turn them on, I CANNOT SWEEP OR OPEN THE ALERTS.

Caryn

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this sounds like spyware in the registery download any spyware removal tool and run this offline then run your antivirus program and see if this gets rid of the problem if this still exists then save all files and emails out and re-install operating system.

this is all I can give help with.

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you either have a demo version which when given update would ask you to buy it.... else its definition would have got corrupted... so update it,,,,

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