This is one of the most common errors in this kind of printers. The only thing you can do to resolve this issue is to resolve the printhead, which you can do in 2 ways: - you may call kodak support @ 1 800 421 6699 and let them replace it for you (open from mon-sun, 7am - 12am EST) or - you can go to www.kodak.com/go/itg and follow the process to fix the problem and place the order yourself (available 24/7)
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Regarding your recent inquiry about the poor black print quality (Canon PG-225 PGBK ink cartridge) & lack of overall printing performance with your Canon MX882 printer, it sounds like your PRINTHEAD is either clogged (from dried ink) or has reached END-OF-LIFE, to help determine which please perform the following steps (if you have already performed a step, please continue to the next step in the order shown):
1.Go into the printer's maintenance/tools menu and print a print quality test (i.e. heading cleaning, nozzle test or similar) to help identify which color (of number of colors) is impacted.
NOTE: To help determine which color has run out, use the following suggestions in sequence until you are able to identify the empty color: 1) Generate a Print Quality Test Page from your printer control panel; a faded color band indicates empty. 2) To distinguish between a black and photo black cartridge, print a text document and/or a photo. Faded black in a text document indicates the black cartridge is empty; faded black in a photo indicates the photo black cartridge is empty. 3) To distinguish between cyan, yellow, and magenta click here: http://inkjet411.com/?page_id=146 A faded or missing color band indicates empty.
2.At the printer's control panel under the 'Maintenance' or 'Tools' menu, activate a 'CLEANING' or 'HEAD CLEANING' to prime the ink system. Then Run the Inkjet411 'Ink Recovery Test Print' from our Test Prints page to verify all colors are firing properly (all printers also provide some form of a Self Test page): http://inkjet411.com/?page_id=146
3.Check your user's manual to see if there are any procedures on cleaning the service station/capping station assembly (this is where the carriage/cartridges 'park' when not in use). A dirty service station can cause all kinds of improper color output problems (assuming the printhead is working correctly of course). NOTE: May not be applicable for your model depending on the printer design.
4.The Ink Absorber, if applicable depending on print model, may also be full which could also cause printing related issues (typically an error code will be displayed when the ink absorber is full)...here is a customer/yahoo response on this particular issue: http://answers.yahoo.com/question/index?qid=20130523085451AAE1TqW
5.Refer to our print quality support page to ensure other variables are not causing the issue such as printer driver settings or operating system device conflict, etc: http://inkjet411.com/?page_id=1432
6.If this does not remedy the problem, then one or more of the ink ports may be dry within the PRINTHEAD assembly (the ink cartridges physically connect to this electronic assembly). We suggest you either remove the printhead and perform a hot water flush for 2 minutes (in a sink) or using an eye-dropper, or similar, drip 5-10 milliliters (i.e. 1-2 teaspoons) of distilled water into the respective color ink port to help saturate the foam. http://inkjet411.com/?page_id=2804
8.If the problem persists, then you may have a damaged PRINTHEAD (worst case scenario), unrelated to the refilled cartridges. The printhead is a separate electronic assembly (which the cartridges are installed into) and is responsible for firing the ink drops onto the paper. Over time and based on usage this assembly will eventually fail (typically lasts ~4,000 to 5000 printed pages on avg). Refer to video on how the PRINTHEAD functions: http://inkjet411.com/?page_id=2054
PRINHEAD TECHNICAL NOTES:
IIT (individual ink tank-based) printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 4, 5 or 6 ink cartridges and then firing the ink droplets onto the paper) - these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for approximately 10,000 printed pages over life, but the consumer average is typically closer ~4,000-5,000 thruput pages). The printhead is replaceable and can be ordered directly from the manufacturer or www.Amazon.com . For information on how the PRINTHEAD functions, please watch the following video: http://inkjet411.com/?page_id=2054
Typically the printhead should not reach it's end-of-life until after a minimum of 8 or more complete sets of cartridge changes. While some printheads may last 10,000+ pages others may only last 2000 pages, actual results will vary. The printhead will eventually fail in time due to an internal micro-electronics failure, due to the following leading factors: general customer print usage and printer care, printer duty cycle (i.e. # pages printed per month), printing frequency (i.e. time between each print job), print mode (i.e. draft vs. normal) and content printed (i.e. photos vs plain pages) and color mode (black and white only vs. color/greyscale printing).
Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e. duration in printer and/or exposure to low relative humidity) can also quickly lead to premature printhead failures due to physical 'head strikes' of the paper edges making repeated contact with the printhead nozzle plate surfaces.
CAUTION: the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and permanent PRINTHEAD damage. We do NOT suggest refilling these types of ink cartridges.....refilling of original/genuine ink cartridges is only suggested!
If what you're saying is still the result after cleaning everything up, there must already be something wrong with the printhead because the printheads are the one's that are responsible for the mixture of the ink cartridges.
Try calling HP Tech Support. They might still be able to replace the printheads for you.
You may need a newer cartridge
See if the printhead has any abnomal markings.
You can compare it with the color printhead.
If the printhead is good, see if the ink is flowing through the printhead.
Fill the ink cartridge to maximum
Squeeze the sides of the ink cartridge, ink should flow out.
If ink is flowing out, remove any excessive ink with a paper towel.
Install ink cartridges, do NOT do any cleaning cycle.
Since your black cartridge is full, cleaning may cause it not to print.
Do some black copy operations.
1.Please verify that the ink cartridges are intact and securely inserted into the printhead.
a.Lift the printer access door, then remove the ink cartridges from the printhead
b.Verify that the label on the ink cartridges is intact, and the cartridges are not damaged.
c.Insert the ink cartridges into the printhead, then press down firmly until you hear them click into position.
2.Clean the printhead.
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your computer, open your Kodak AiO Home Center software. b.Click
on the Help (?) button. c.Click
on the Maintenance option. Click
on the Clean Printhead option
3.Print Demo Page.
Press Photo and Copy buttons at the same time for 2-3 seconds or until the printer starts printing then release the buttons.
If issue persists,the printhead on your printer require replacement. Call 1.800.421.6699
Print a self test diagnostic page to check the status of the black ink and print heads. To print the self-test diagnostic page • Control panel: Press (Configuration Page button), or press and hold the (Cancel button) for 3 seconds. For models that support networks: Press (Configuration Page button). If these are all showing OK then clean the printheads To clean the printheads If printed characters are incomplete, or dots or lines are missing from printouts, ink nozzles might be clogged and you might need to clean the printheads. NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes up to 3.5 minutes. Some noise might be generated in the process. • Control panel: Press and hold (Power button), press (Cancel button) two times, press (Resume button) one time, and release (Power button). If this fails then replace the black cartridge and run a clean cycle again and then a self test diagnostic then try printing again.
* Re-seat the inks both color and black then try printing * Re-seat the Printhead of the printer then print again * if problem still persist call 1800 421 6699 and the technical rep will replace the printhead
Sounds like there is a problem with your printhead. You need to clean it using the printer itself (menu -- clean printhead -- deep clean). If this does not work, go to kodak.com/go/itg to get your printhead replaced, free of charge.
Turn off the device after removing the printhead
After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.
it will go through this long routine of perhaps 20 min or so. after its compleate it should print great.