Question about Argosy 1 Bay HD-360U (DSARGHD360U2) USB 2.0 External Drive Case

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Cannot access the drive

I have purchased a 200gb external hard drive hd 364. I can no longer access my files i suspect it is a virus but no scan has identified any files on the drive although in my computer the drive shows as using 158gb is there anyway to recover the files the only file showing in the drive is avg vault avg is my protection software

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  • john bielby Apr 06, 2007

    An update to my problem is that using pc inspector has recovered all my photographs, great result. Other software failed to recover anything. Need to find out how to decipher the other files and try and recover lost video.



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Did you use anti spyware also?! or try another anti virus!

Posted on Apr 06, 2007


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I/O error on Buffalo HD-PET500U2 Ext Hard Drive

The message "The Request Could Not Be Performed Because of an I/O Device Error" appears when Windows is unable to read the data on a storage device.

If this error message appears when attempting to access the files on an input/output (I/O or IO) device, such as an external hard drive, the file system on the drive could be damaged, the drive could be infected with a virus or the data connector inside the device enclosure could have come loose.

If troubleshooting the drive fails to fix the IO device error, formatting the drive might repair the device.

Connect the external hard drive to the computer.

Run an antivirus program.

Click the "Scan" tab or button, then click "Custom."

Uncheck all items in the list except for the drive letter assigned to the external drive.

Click "OK." Click "Scan" or "Scan Now" to run a virus scan on the hard drive.

Quarantine or remove any infections the virus scanner detects.

Click "Start." Input "cmd.exe" into the search field.

Press "Enter" to open Command Prompt. Input "chkdsk <drive>: /f /r" into Command Prompt.

Replace "<drive>" with the letter assigned to your external hard drive.

Press "Enter" to run CheckDisk on the drive.

CheckDisk will search for and repair detected errors or bad sectors.

Burn the files on the external hard drive to a set of DVDs or move the files to another drive, if possible.

If the IO device error reappears when attempting to move the files, disconnect the external hard drive from the computer.

Remove the power adapter from the drive.

Check the documentation included with the drive for instructions to take the drive apart.

If no instructions are available, contact the manufacturer for instructions or find out if disassembling the drive will void the drive's warranty.

Remove the screws securing the faceplate to the drive or from the edge of the enclosure. Insert the edge of a small, flathead screwdriver in between either side of the enclosure to wedge both sides apart.

Check the connections to the drive.

Confirm that the IDE or SATA interface is plugged into the back of the drive.

Reassemble the external hard drive, reconnect the power adapter and reconnect the drive to the PC.

Attempt to access the files on the drive.

If the IO device error reappears, return to Command Prompt. Input "format /fs:fat32 <drive>:" into the command-line prompt.

Replace "<drive>" with the letter assigned to the external hard drive.

Press "y" when the message "Proceed with Format (Y/N)?" appears.

The process will format the drive, erasing all data on the disk.

If the drive still fails to function after format, you will need to replace the drive.

Hope this helps

Nov 16, 2012 | Buffalo Technology Computers & Internet

1 Answer

My Buffalo hard drive was working fine but my computer had virus. I removed the virus and then copied a few files to the external hard drive. Later I realize that the virus wasn't completely remov

Consider a low cost data recovery service such as

They do remote access data recovery over the internet and also offer do-it-yourself data recovery advice.

Oct 18, 2012 | Buffalo Technology HD-PX500U2/RD 500 GB...

2 Answers

I have an external samsung disk and suddenly I cannot access to any of my folders. When I try opening any of them it throws an error stating that: E:/recycler/file.exe is missing...thanks :))

use asoftech data recovery program to scan your external hard drive and then recover lost files. you can find it from facebook

This software scans all storage space on external hard drive and then join pieces together to recover files. So even virus affected your file table, and put virus to boot sector, the program can still be used to recover your files. Asoftech data recovery software will recover deleted files emptied from the Windows Recycle Bin, or lost due to the format or corruption of a hard drive, virus or Trojan infection, unexpected system shutdown or software failure.

Sep 05, 2011 | Samsung G2 Portable External HX-MU064DC/...

1 Answer


can you see the External HD on the My Computer? and when you right click to open or double click won't open? but if you can open the external HD using the drop down tool at the my computer, then the problem is virus. You should update your anti-virus then scan it to delete those virus, and if you do not have any important files, i guess its much better to reformat the drive.

please let me know your further query.


Aug 24, 2011 | Computers & Internet

1 Answer

I have an external samsung disk and suddenly I cannot access to any of my folders. When I try opening any of them it throws an error stating that: E:/recycler/file.exe is missing. file.exe is indeed:...


Try to scan your external had disk with an updated anti virus it may possible attacked by a virus. Try to scan your hard drive using this software install it and scan your PC it will automatically remove all the recycler.exe in your PC.bentech7.jpg

Jul 18, 2011 | Samsung G2 Portable External HX-MU064DC/...

1 Answer

LaCie d2 200GB on my Pc (windows xp) via USB 2.0 doesn't show

the situation here is ahppening to all external sata or Esata drives what happens is the external closure has a usb controller when this dies the drive doesn ot spin up or does not reconise simple solution buy a external drive encloser and transfer the drive to it and that will work. thanks and please rate.

Nov 24, 2009 | LaCie d2 (300769) 200 GB Hard Drive

1 Answer

I have WD 160GB external hard drive. when i plug in to the shows on the taskbar as USB storage device but without an assined letter . on my computer window shows nothing about the external hard...

Attach your external HD with some other computer, that will definitely appear normal, the problem is due to a virus in ur HD. Your computer's antivirus software stops it to appear. Back up your data on the other computer, format ur external HD, remove un-necessary files and run a virus scan to the files u copied from HD, Hope this will solve the problem, if not, let me know and tell me what would be the response on the other compuer

Sep 20, 2009 | Western Digital 160GB 7200RPM HDD WD1600BB...

2 Answers

USD HD folder Showing empty even though the HD shows as 96% full.


This is the problem of worm, virus. Now-a-days virus is disturbing entire system. U must update your anti-virus, Purchase a full version including total internet protection, update the OS(operating System), Full Scan the system. it must be cleared

Good Luck

Jul 24, 2009 | Western Digital My Book Essential 1TB...

1 Answer

STECH 320GB Corrupt Boot file

sure..take it to a recovery expert..they love this sort of work..not cheap..but highly effective..

and you may wish to consider backing up that external drive in future.

May 25, 2008 | SimpleTech 250GB USB2.0 7200 RPM External...

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