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System crashes when connecting to internet

When connecting to ISP (earthlink), system freezes after connection is made. Earthlink checked out and there is no problem on their end

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I would reinstall earthlinks software and if that did not work , I would replace the Modem.

Posted on Dec 18, 2008

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Gateway GP (Micro ATX cel gp6-500c)


A fesh restart is in order the if these crash reinstall windows if that dont shore it up we need to troubleshoot more clikc on ask expert a question or chat with a expert we will be here to run you through this issue and get you up and running in no time.. Thanks

May 15, 2009 | Gateway GP PC Desktop

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I just bought my laptop and i got earthlink dial up,so i wouldnt use so much of my mobile broadband service. when earthlink wouldnt connect it gave me an error saying couldnt connect with remote computer....


if you have wi-fi built in the computer there should be an on/off switch either on the front or the side of the computer. if it's on then it will be lite up blue i think. i had the same problem wil mine that has to be turned off. also i think there is two input jacks for the phone line make sure you have it in the right one.

Jan 28, 2009 | PC Desktops

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Do you have a zyxel series p600, 660R-D1 dsl modem user manual? I have one and have a range of kbps of 3050 to 240 kblps. I thought I would read and see what to expect, Earthlink and the phone company...


The user manual or user guide of the 660R-D1 is available on the zyxel.com site, if you go into the following path:
Support and downloads --> download library ---> up at the right hand side top you see a drop down menu with list of products, choose 660R Compact series. This brings you to the download page and you can choose out
Model :
P-660R-D1
Version : 3.40
Language : English
OS : N/A
Release Date : 07-14-2006
Size : 7 MB

Citating the part from the manual that I think is important (see down at the bottom of this post the speeds, and the note that it may be influenced by your ISP standard. Ask your ISP what they use.):

1.1

The ZyXEL Device is an ADSL2+ gateway that allows super-fast internet access over analog (POTS) or digital (ISDN) telephone lines (depending on your model).
In the ZyXEL Device product name, "R" denotes an integrated router and "D" denotes a chip set standard.
Your ZyXEL Device product name ends with a number. Models ending in "1", for example P660R-D1, a denote a device that works over the analog telephone system, POTS (plain old telephone service). Models ending in "3" denote a device that works over ISDN (Integrated Services Digital Network). Models ending in "7" denote a device that works over T-ISDN (UR-2)

1.2

The DSL RJ-11 (ADSL over POTS models) or RJ-45 (ADSL over ISDN models) connects to your ADSL-enabled telephone line. The ZyXEL Device is compatible with the ADSL/ADSL2/ADSL2+ standards. Maximum data rates attainable for each standard are shown in the next table:

ADSL:
Up: 832 kbps Down: 8Mbps
ADSL2:
Up: 3,5Mpbs Down: 12Mpbs
ADSL2+:
Up: 3,5Mbps Down: 24Mbps

Note: if your ZyXEL Device does not support Annex M, the max ADSL2/2+ upstream data rate is 1,2Mbps.
ZyXEL Devices which work over ISDN do not support Annex M. The standard your ISP supports determines the maximum upstream and downstream speeds attainable. Actual speeds attained also depend on the distance from your ISP, line quality etc.


Please let me know if the above answered your question:)

Jan 26, 2009 | PC Desktops

2 Answers

I bought an HP Laptop 3 months ago (with Windows Vista) and the Internet keeps crashing when I'm online. It starts up again automatically, which helps, but I lose the pages I was on. Is is my PC or Vista?...


Try clearing your browser history & cache. When these get to full it causes the problem you describe. You can access these features from the tools icon on your browser>internet options. Hope this helps.

Dec 26, 2008 | PC Desktops

1 Answer

Connection Problems


If you are able to send and recieve emails then your dial-up modem is working. For some reason your "Earthlink Browser" is looking for a high speed connection,(like DSL or Road Runner cable). Easiest step to take would be to re-install your Earthlink dial-up software program, but remove existing program under "Control Panel" (Add or Remove Programs).

Sep 21, 2008 | Dell Dimension 4500 PC Desktop

1 Answer

Trying to install Earthlik PC Fine Tune


Hello,

Here's a link for the download just in case.

http://csupdate.earthlink.net/win/pc_finetune/earthlink/ELNK_PCFT.exe

Here's a link with installation screenshots.

http://kb.earthlink.net/case.asp?article=31129

Thanks

Jul 23, 2008 | PC Desktops

1 Answer

2 days ago a pop up called "Antivirus XP 2008 invaded my computer. things got progressively worst until this am this antivirus pop up won't let me access any web sites at all. In fact I am sending...


Try this, boot into safe mode with networking(press f8 during the post screen when you turn your computer on and chose safe mode with networking). Once you have logged into your account, in internet explorer go to www.ewido.com and run the online scanner(link is in the top right corner). If you still can't use your web browser in safe mode, download a couple anti malware programs on another computer and burn them to a cd or flash drive. Install them on your computer in "normal" mode and make sure they're updated. Then boot back into safe mode and run the programs individually. A couple good free anti malware programs are Spybot Search and Destroy, Lavasoft Adaware, and Superantiyspyware.

Jul 23, 2008 | PC Desktops

1 Answer

I cant connect to the internet. I've contacted the server and everything is ok there. It keeps coming up error 815. The server said the fire wall built into the lap top may have to be disconected. If...


Contact your ISP tech support. Their job is to ensure that you can connect to them properly. I used to work for Earthlink I had to fix all kinds of stuff for our customers so they could connect.

Jul 10, 2008 | Acer PC Desktops

2 Answers

Setting a new password. can not open my email account


What is your question? Is this a Cable or DSL or another Internet provider E-mail account. If it is from a provider: IE: cox.net, earthlink.net, or comcast then you need to contact your provider. If this is from MSN, GMAIL, or YAHOO type account then you need to contact them somehow.

Jun 03, 2008 | PC Desktops

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