Question about Cuisinart 12 Cup Digital Thermal Coffee Maker - BLACK

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Thermal carafe has liquid in cavity and coffee does not stay hot

It seems as though water ? has got inside the cavity walls of my Cuisinart DTC 975N thermal carafe, not sure how but the pot is extremely heavy and you can hear the liquid sloshing around. I still tried to make coffee but it tastes very weird and the pot does not keep the coffee hot anymore. I cannot see how to open the pot to let the liquid out and clean it. It has been a finicky coffee maker since I bought it last Christmas - it sends coffee all over the counter randomly even after triple checking the basket is in place & descaling with vinegar on regular basis, however It cost a lot of money & I dont just want to throw it. Can it be fixed?

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Call Cuisinart and see if they consider it an in-warranty issue (it has a 3-year warranty). If it were just the liquid issue that would be one thing, but since it's not keeping the coffee hot, then you have a hidden crack somewhere. Mine has the sloshy liquid issue, but I just live with it since it still keeps the heat inside. Otherwise, it's been a great coffeemaker that has lasted for over 6 years. As far as the coffee spilling everywhere - I would switch to paper filters (don't use the paper in conjunction with the gold tone filter). The filter basket door latch may be worn - as many problems as you're having, this may be a warranty issue that Cuisinart can solve.

Posted on Mar 31, 2009

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