HP Laptop power lights go on, but the screen is black

If HP decides to replace the motherboard, they probably won't do anything to the hard drive. My son got his back with all data intact. However, there's always a chance that something could happen, so I won't say the probability is zero. If she has data that's irreplaceable or especially sensitive, then you might get a local shop to temporarily stick the drive in another computer to copy or delete the data. Check with HP first, though, to make sure this won't create a new issue with them. If HP decides to replace the motherboard, they probably won't do anything to the hard drive. My son got his back with all data intact. However, there's always a chance that something could happen, so I won't say the probability is zero. If she has data that's irreplaceable or especially sensitive, then you might get a local shop to temporarily stick the drive in another computer to copy or delete the data. Check with HP first, though, to make sure this won't create a new issue with them.

There should be three chips, two ddr chips and one chip for the wireless internet, you only have to take out the ddr chips. They should have tiny easy latches on both sides of the chips, don't be afraid to touch them u can at least be a little rough, just pull them out and put them back in. There should be three chips, two ddr chips and one chip for the wireless internet, you only have to take out the ddr chips. They should have tiny easy latches on both sides of the chips, don't be afraid to touch them u can at least be a little rough, just pull them out and put them back in.