I was attempting to do a 2 sided copy of a 2 sided original and the original has jammed in the feeder. I can't seem to get it out. Can you help? Any insights appreciated.
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Call a technician, seems like the original is not making the second scan pass and thus displaying a mis-feed, cut also be a small piece of paper in the feeder bloacking a sensor, bad sensor or worn feed tires. www.mfpsolutions.blogpsot.com
the document feeder of that unit have its own scanner glass. try opening the document feeder and clean the scanner glass with a lint free cloth that is moist with water and also clean the rollers of the document feeder
There are clips under the feet, get a torch and u can align them both and push down at the same time, they will click in. To test it make sure there is only frontal and backward motion, one is out still if it moves side to side.
This has a happy ending. But first, the obligatory narrative:
The HP site has advice on how to deal with a document feeder that doesn't detect your document. It doesn't talk about the opposite problem, which is what molecular is describing. I had the identical problem yesterday. I'd place the original on the glass and it kept demanding that I put the original in the feeder. So I got into a chat session with the HP technician. Her advice, (based on the possibility that a power surge had created the problem) unplug from everything, restart, and retry. The problem persisted. I told her so. She broke the connection. Nice.
So here is how I fixed it. Using the Setup button>Tools>3. Restore factory defaults, I returned the device to its factory settings. I put the original on the glass and it made the copy without a problem.
Here is a pure speculation. There are at least two ways to enter settings related to two-sided copying. I had used one to enter the settings (two-sided original to two-sided copy, as it happens) and later tried to use another button to change those settings. I noticed the 2-sided settings did not change. I believe the feeder is the default for two-sided copying. So when the system failed to clear the settings, it failed to clear the default. Once I returned all settings to the factory originals, the problem disappeared.