I was attempting to do a 2 sided copy of a 2 sided original and the original has jammed in the feeder. I can't seem to get it out. Can you help? Any insights appreciated.
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I am going to assume you have a document feeder (ADF) on the copier.
Insert originals into document feeder and press the 1-1 simplex button on the LCD screen. If have single page documents that you want to turn into double sided documents then select 1 - 2 button. If you have double sided originals already and want to make double sided copies then select 2 - 2 button. Then hit the green copy start key...done.
first thsing to check is the side guides for the paper make sure they are set against the paper being fed through if not the paper will be pulled through at an angle and this can cause your problem you can alson get a slightly heavier paper and put that through to see if you have a jam..did you remove all the packing tags and paper protectors
Try cleaning the rollers inside the scanner including the glass inside and out with a soft damped cloth. Look also for a piece of paper, staple wires, paper clips or pencil lead jammed inside the rollers or somewhere in the corner.
Also, look for a foreign object or substance on the cold cathode tube light and clean it. Try also cleaning the mirror.
The feed rollers may be worn out and need to be replaced, you can try cleaning the rollers with some alcohol, this may also make it feed better. but if it starts to act up again it might be time for new rollers.
In the middle of the main screen (in copy mode) there is a big button called "simplex 1 to 1" or it may say "duplex". on the next screen you'll see different ways to do duplex copies. if you have a double sided original then select 2 to 2 / if you have 2 single side originals then select 1 to 2. Place originals in the document feeder and press start
Call a technician, seems like the original is not making the second scan pass and thus displaying a mis-feed, cut also be a small piece of paper in the feeder bloacking a sensor, bad sensor or worn feed tires. www.mfpsolutions.blogpsot.com
This has a happy ending. But first, the obligatory narrative:
The HP site has advice on how to deal with a document feeder that doesn't detect your document. It doesn't talk about the opposite problem, which is what molecular is describing. I had the identical problem yesterday. I'd place the original on the glass and it kept demanding that I put the original in the feeder. So I got into a chat session with the HP technician. Her advice, (based on the possibility that a power surge had created the problem) unplug from everything, restart, and retry. The problem persisted. I told her so. She broke the connection. Nice.
So here is how I fixed it. Using the Setup button>Tools>3. Restore factory defaults, I returned the device to its factory settings. I put the original on the glass and it made the copy without a problem.
Here is a pure speculation. There are at least two ways to enter settings related to two-sided copying. I had used one to enter the settings (two-sided original to two-sided copy, as it happens) and later tried to use another button to change those settings. I noticed the 2-sided settings did not change. I believe the feeder is the default for two-sided copying. So when the system failed to clear the settings, it failed to clear the default. Once I returned all settings to the factory originals, the problem disappeared.
Does it happen both off the copy glass & thru the document feeder or only off the document feeder. If both - check the side guides inside the cassette to make sure they are tight against the paper. If it only happens when using the feeder- the feeder tray needs to be adjusted. There is usually 2 screws under the document tray that when loosened allow for side to side adjustment. Moving the tray should solve the problem if it is only happening when you use the document feeder.