Question about Brother MFC 420CN All-In-One InkJet Printer

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Printer has unable to clean message

My Brother mfc 420cn at first said unable to print. Now it says unable to clean check manual. I know longer have manual what can I do.
Thanks

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  • Anonymous Mar 19, 2009

    printer has unable to to clean go to user guide see troubleshooting and routine maintenance chapter

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When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.
Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
Then with the power on, pull the plug from the wall for several minutes. The plug it in and power the unit up.
Here is the manual:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Dec 20, 2008

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Unable to clean

Posted on Dec 23, 2008

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1 Answer

My brother 5840CN. lit says unable to print. the manual says to take the jam out - there was no jam. Turn it off, then on. i did that. It still says unable to print, look at troubleshooting page


errr.....No, no it does not. The Manual says that "unable to clean" means one of two things.....
1. The MFC has a mechanical problem.-OR-2. A foreign obstacle, such as a clip or ripped paper, is in the MFC.
but regardless, I don't believe it *IS* a 'cleaning' problem per se.Try resetting the power purge counter.



Press menu > Mono Start > 4x Arrow up after another. All lights will flash.
1. Power clean - Press 7>6>4 >Mono? Start.
2. Power Purge: 7>6 >3 >Mono Start.
Press 9>9 to exit maintenance mode. Run a print quality test print.
http://www.brotherprinterrepair.com/cleaning-a-brother-mfc-420cn-printer-head/


Tallon41

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