Question about Philips PSS110/17 MP3 Player

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I have a philips mp3 player that has been working fine then all of a sudden this morning it wouldn't do anything at all.it flashes between the go gear screen and a synchronizing screen and if you hit the menu jey it will run through all these test, the only test that didn't pass was TMPT2. customer service was NO HELP!

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The reason that customer service was no help is because your mp3 player has a hardware problem - there is no such thing as a repair service for a problem of that magnitude. The only way to get repair parts is to buy a broken mp3 player of your same model. The PSS110 is an obsolete piece of junk, and it would cost you far more to repair it than to buy a new mp3 player. Just to rule out any software-related possibilities, you can try the following troubleshooting, along with any FAQ's on Philips website, although I doubt they will help:
Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Posted on Mar 23, 2009

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