Question about Philips PSS110/17 MP3 Player
The reason that customer service was no help is because your mp3 player has a hardware problem - there is no such thing as a repair service for a problem of that magnitude. The only way to get repair parts is to buy a broken mp3 player of your same model. The PSS110 is an obsolete piece of junk, and it would cost you far more to repair it than to buy a new mp3 player. Just to rule out any software-related possibilities, you can try the following troubleshooting, along with any FAQ's on Philips website, although I doubt they will help:
Make sure the hold/lock is not engaged
Try another USB port
Reset the player
If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab
If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
If these methods fail, call Philips to see if you are still in-warranty.
-Tha Mp3 Doctor
Posted on Mar 23, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 16, 2011 | Philips GOGEAR SA6045 MP3 Player
Jan 08, 2011 | Philips GoGear Flash MP3 Player
Aug 09, 2009 | Toshiba gigabeat MES60VK Digital Media...
Apr 22, 2009 | Philips GoGear HDD075/17 MP3 Player
Dec 25, 2007 | Philips GoGear HDD6330 MP3 Player
May 31, 2007 | Philips HDD1630 MP3 Player
Apr 03, 2007 | RCA Lyra RD1072 MP3 Player
98 people viewed this question
Usually answered in minutes!