Question about HP OfficeJet D155xi All-In-One InkJet Printer

1 Answer

HP Officejet d155xi

Hi: My office jet presents the fllowing mesages when I try to use the scan and copy features: "warming up" and then "scanner failure". I have done the partial re-set (unplugging while holding down the 3 and # buttons, pluging back in to power source and continuing to hold down the buttons until the machine begins the reset) and the simi-full reset (holding down the 6 and # keys for the same procedure). This cures the problem for a single copy and then the problem comes back. The lamp is on, the printer is warm, the room is not cold and the printer is plugged into a wall outlet. This was a very expensive machine that I'm othewise happy with. also I hate to contribute it to the landfill. Do you have any suggestions? Hope to hear from you. Thanks very much

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  • M Vallieres Nov 01, 2007

    Hi:



    My office jet presents the following message when I try to do a copy or when the printer does an autotest (when I put on the printer). The message is follow: "scanner failure, - close and restart the printer ". When I restart the printer and the same message becomes.



    Then, printer function is working. I can print any document. The functions scanner; copy and fax don't work. I think that the problem comes from the hardware part of scanner.



    Do you know how I can check or test any parts of scanner that they are failure?



    Do you have any suggestions?


    Hope to hear from you.

    Thanks very much

  • Debbie Doo Nov 05, 2007

    The screen on the officejet reads scanner failure - Turn power off then on again. When I turn off and on again, the same message appears. I have tried to do a reset and partial reset by holding down the proper buttons, buth nothing changes. I am able to print from my desktop, but not able to send a fax or make a copy. Please help!!

  • thamido Jun 24, 2008

    after i shared this printer to my home network this problem happened. I don't know if this is a cause of this problem. please anyone can help me in solving this problem as i like this expensive machine. Hp support does not solve the problem.
    Dr Tarek Hamido


  • Anonymous Aug 08, 2008

    My office jet presents the fllowing mesages when I try to use the scan and copy features: "warming up" and then "scanner failure". I have done the partial re-set (unplugging while holding down the 3 and # buttons, pluging back in to power source and continuing to hold down the buttons until the machine begins the reset) and the simi-full reset (holding down the 6 and # keys for the same procedure). This cures the problem for a single copy and then the problem comes back. The lamp is on, the printer is warm, the room is not cold and the printer is plugged into a wall outlet

  • Anonymous Mar 29, 2009

    We have many d155xi printers in my company; all of them have the same issue and I don't know yet what to do!!

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It sounds like you've done all the troubleshooting properly. I would contact HP or search their website for other users that have had similar problems. Also might be a good idea to check HP's site for new drivers, they change almost daily :)

Posted on Mar 28, 2007

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