Question about Lucent Merlin Legend MLX-20L Phone
I have 3 extensions on my phone...mine is 10, then the general mailbox is 9991 and the system administrator is 9997...every day I check all 3 and there are no messages, however the red light is on telling me there is a voice mail...how do I make this go away??????
The phone system handles where phone calls are sent not the voice mail. Deleting the mailbox will not change the rules programmed into the system. This can get kind of complicated for people that do not handle this a lot. There are many variables involved and the rules change depending on if the phone is in DND mode, if the system is in day or night mode etc.. Not sure why you would want ALL calls to the receptionist to go to a mailbox. Do you make your own major system program changes or pay a local installation company to do this?
Posted on Sep 28, 2007
SOURCE: partner 18 - voice mail greeting
Hi Smr. I ran into the same problem. I found out that ASA means auto answer. My phone guy said its rarely used anymore becuase autoattendant does so much more. you get the message when you enable (or in my case) access anything that needs the card. I did it by accident by hitting intercom 891.
I found a thread that suggested a system reset that worked ... and (I confirmed ion page 4-55 of my manual) it doesn't erase any settings ...but it does disconnect any calles in progress.
In case you don't have the manual here's the procedure (which I just did minutes ago)
hit "feature", "00" , then "#728"
Sit tight about 10 seconds and all should go back to normal.
email me if you have uestions or need a copy of the manual.
Posted on Dec 27, 2007
SOURCE: Will Not go to voice mail
Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.
Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?
Posted on Feb 12, 2008
If you are using Partner voicemail, you would just press *7 when you hear the voicemail system.
If you press *7, and do not get prompted for the extension number, you dont have a Partner voicemail.
Posted on Jun 30, 2008
check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.
Posted on Jan 07, 2009
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