Question about Lucent Merlin Legend MLX-20L Phone

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Voice mail red light will not turn off and there are no messages

I have 3 extensions on my phone...mine is 10, then the general mailbox is 9991 and the system administrator is 9997...every day I check all 3 and there are no messages, however the red light is on telling me there is a voice mail...how do I make this go away??????

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  • tayaw Mar 27, 2009

    I am having the same problem. It is very very annoying! My voice mail light on my MLX-10DP phone will not go off either.

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6 Suggested Answers

  • 201 Answers

SOURCE: Inter-Tel Axxes phone outside calls don't go to voice mail

The phone system handles where phone calls are sent not the voice mail. Deleting the mailbox will not change the rules programmed into the system. This can get kind of complicated for people that do not handle this a lot. There are many variables involved and the rules change depending on if the phone is in DND mode, if the system is in day or night mode etc.. Not sure why you would want ALL calls to the receptionist to go to a mailbox. Do you make your own major system program changes or pay a local installation company to do this?

Posted on Sep 28, 2007

SOURCE: partner 18 - voice mail greeting

Hi Smr. I ran into the same problem. I found out that ASA means auto answer. My phone guy said its rarely used anymore becuase autoattendant does so much more. you get the message when you enable (or in my case) access anything that needs the card. I did it by accident by hitting intercom 891.

I found a thread that suggested a system reset that worked ... and (I confirmed ion page 4-55 of my manual) it doesn't erase any settings ...but it does disconnect any calles in progress.

In case you don't have the manual here's the procedure (which I just did minutes ago)

hit "feature", "00" , then "#728"

Sit tight about 10 seconds and all should go back to normal.
email me if you have uestions or need a copy of the manual.
danland@sbcglobal.net

Posted on Dec 27, 2007

  • 43 Answers

SOURCE: Will Not go to voice mail

Jennifer209, if you press FEATURE + the button VM is pre-programmed on what does it display? It should show the extension number pilot to VM. If you call it directly, what happens? If you get no answer calling it directly, your VM may be down.

Kaait, is it getting into the VM that's the problem, or doing things inside the mailbox that is the problem?

Posted on Feb 12, 2008

SOURCE: Checking voice mail from remote location

If you are using Partner voicemail, you would just press *7 when you hear the voicemail system.

If you press *7, and do not get prompted for the extension number, you dont have a Partner voicemail.

Posted on Jun 30, 2008

  • 1 Answer

SOURCE: how can i reset my passcode and retrieve my voice mail form NEC dtu 8d 2 phone

Also need help on this topic
setheverett@birns.com

Posted on Sep 17, 2008

TallBourbon
  • 30 Answers

SOURCE: how to chg a norstar mailbox from 'General Delivery' to 'User'

check under the mailbox set up ( where you created it) for that extension that the extension number of that phone is on that mailbox> in other words, you could create mailbox 221, but assign it to 222. The Gen Delivery box is 100 which is the catch all for transfers that cannot be completed.

Posted on Jan 07, 2009

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Your voice mail extensions are programmed incorrectly in the system. You need to enter the System Programming mode from Ext 10 or 11 and use #607 to set the correct voicemail extensions.

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You are missing a lot of information, but here goes. Your message light is unlikely broken in a new phone. Have someone ring your extension and press "4". Now look at your phone and press MESSAGE. The display tells you who left the message and you get 2 options on your soft keys to call or erase the message.

Now, here's the part you left out. What is leaving the message? It could be coming from CO based voice mail, a TVA system, or a SVM card. If it's a TVA voice mail system, it has to be programmed with your mailbox and extension (usually the same). A message left in the General Delivery Mailbox doesn't light anything unless it's programmed to do something, and a message left in your box usually works if it's properly set up to begin with. We try to set up our TDA's to eliminate GDM messages, so that means that Call Forward lights must be lit at every extension that needs voice mail and there's always a choice to direct callers to extension 101 or some other mailbox but the GDM. If it's CO based, you bought the wrong system, and an SVM card has a set of instructions to assign extensions to slots.

Most likely you'll find the missing information in the Programming Manual of the voice messaging system.

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Dan

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at extension 10 or 11
press feature 00
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Lucent Tech Partner 18 phone manual


www.telemanuals.com

If the message waiting light is on. Is it lit on ext 10? If so, there might be a message in the general mailbox.

Log into voicemail
Use mailbox 9991 #
password is 123456 #

See if there are messages in there.

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