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Re: paper jam in display.
Take out drum unit, look at the bottom side of it. there is a slot opening in the middle. it may have a small piece of paper lodged in that slot, preventing your sensor lever thats under the drum, from working.
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Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
alternative : Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.
We looked everywhere for a piece of paper stuck in the machine and couldn't find it. We finally fixed the problem by moving the paper size adjuster in the paper try until it was right up against the paper. If the paper is free to move around in the tray, apparently the machine sees that as a paper jam.
The various parts that open up to allow access are monitored by a micro switch.
Switch the machine off and open all the access points locate the switch and make sure it is freely working and the connections are all in place.
Then come back