Question about Dell Pocket DJ MP3 Player

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I cant get vista to recognize my 20gb pocket dj

Wont recognize at all says not connected

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Windows, eg xp and vista will sometimes acknoledge something is plugged in, but doesnt end up supporting the device until drivers are installed and working correctly.

First plug it in, and verify the symbol for attached hardware comes up on the lower right corner of your screen. If it does not, then there maybe something wrong with the computer plugin, chord, or the dj. try a different chord first, you are looking to just plug it in and have the system acknolege it is something plugged in.
If you are able to get the symbol, then check for conflicts and installation of the driver. Go to run, right click on my computer and click on properties. Look for the hardware tab, advanced and there is a list of your hardware and drivers supporting them. If you see any yellow exclaimation marks or other symbols it indicates a problem with the driver. Most times is is a conflict between your driver and other drivers. But it could also just be the wrong driver. You can delete the the driver with the exlaimation point, reboot and hope for the best, otherwise you can use my method.

My Method
Reboot, and hit the key or whatever gives you access to the bios. Once there find the menu item relating to pnp/pci, or pnp operating systems. Activate the function so that it will reset resources and cause the bios to reconfigure allocating resources after the next reboot.

Reboot, after the computer has been turned off completely, and push the f8 key repeatedly, you will come to a boot menu, asking what mode you want to boot up in go with safe mode. Once its booted and the screen looks strange, simply exit and rebook again.

What we have done is attempt to solve a drivers conflict by resetting and reallocating the bios hardware allocation. The operating system takes cues from the bios, and allocates memory and resources based upon that.

This is a good technique anytime you change your hardware configuration. It helps lessen the fragmented memory amonst other things.

If you find none of this has worked you need to try some other decvie in the same usb port. If it is plugged in and operates correctly, you have narrowed it down to the dj unit. Since the chord has tested good, we should go to the unit itself. Four tiny screws located on the outside of the case need to be removed in order to open it. Carefully remove the hard drive, then the battery.

Now with the cable hooked up to the usb port you will use a meter to check some voltages. Perhaps you have a friend who can help. The batteries should read 3.6 VDC. Measured like that its not a true indication of the state of the batteries, but tell us that the charging circuit is probably working okay.

Put it back together carefully, making sure every connection is properly seated and there is no damage. Try it again, making sure you hold down the button for 3-4 seconds. If you have done all of this, the problem is electronic and at a component level. Suggest you take it or send it to the repair shop dell has.

Ted




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Posted on Feb 15, 2009

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