Question about NEC SuperScript 870 Laser Printer

1 Answer

No response, all lights on panel are on

All the panel lights are on, I have checked for any paper jams, I have completely disconnected it from power source, and waited 15-20 minutes, then pluged back in, still all panel lights on and no response. I have also tried shuting it down from the computer, but still no response ( I did this before I tried the above). This has only happened 1 other time, but all I had to do was unplug it for 10 minutes, it reset itself and we were good to go. Is there possibly a reset switch internally that I can get to? Please advise, thank you in advance for your time. Laura

Posted by on

  • 4 more comments 
  • Laura LoBue Apr 10, 2007

    I have search the net, came up with the site nec.com where I was able to look up the "trouble-shooting" section, which by the way, tells me what I already know! All the lights are on, the hardware is not responding! But no fix! Go Figure! Does anybody have a solution????????

  • Ron105 Nov 15, 2007

    Same problem as red0160. All lights on panel are on, but

    no response.



    Reinstalled the printer in Win XP. Substituted another parallel cable to check for faulty cable.



    NEC says on their support site that these printers are at the end of their

    service life, and support is limited to what is found on the site (which isn't

    much).



    rdonahoe

    rdonahoe3@operamail.com

    Deep in the heart of Texas

  • Kirk_S Nov 27, 2007

    Similar problem here - NEC870 with lights solid on, no response. Have removed and re-installed toner and photoconductor modules, power cycled, re-installed drivers to no avail. Replaced toner module with a new unit just for kicks...nothing.

    Beginning to think it's just dead. Too bad - it's been a good printer.

  • randyh2 Jan 01, 2008

    Same problem. Eight years to the day. Planned obsolescence? Great printer, hate HP. Any suggestion for another printer?

  • MichaelGrant Mar 18, 2008

    All the lights are on, but no printing. Help!!! :-)

  • ccrider67 Apr 11, 2008

    I'm having the same problem. All lights are on except the online button. I guess it's just dead?

×

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

  • NEC Master
  • 12,962 Answers

Try uninstalling and reinstalling the driver software and cross your fingers with hope that unit is now recognized by your OS.

Posted on Apr 24, 2017

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Toshiba 3511 e030


[E030] Power-ON paper jam(power is turned on while there is still paper jammed inside)
Open the cover of the unit/area whose picture is flashing on the control panel.
Is there any paper on the transport path?
YES - Remove the paper.
NO - Is the sensor in the jamming area working?
NO -1) Check if the connector of the sensor is disconnected.
2) Check if any of the connectors on the LGC board is disconnected.
3) Check if the connector pins are disconnected or the harnesses are open circuited.
4) Check if the conductor pattern on the LGC board is short circuited or open circuited.
5) Replace the sensor.
6) Replace the LGC board.
J

May 19, 2012 | Toshiba Office Equipment & Supplies

1 Answer

Warning lights on front panel flash on and off, but will not print or copy.


Hi, Check the power connections.Disconnect the printer and the pc from power and then reconnect again. Check for paper jams in the paper paths and remove any stuck papers. You may also check cartridges status. Change any dry/damaged cartridges. Hope this helps.Thanks!

Oct 15, 2011 | Brother MFC-7440N Laser Printer

1 Answer

Ready and alarm lights keep blinking. will not print


Service manual: ready and alarm blinking :
Paper Jam
Clear the paper jam and press the panel button if the printer
does not automatically resume printing.
Misfeed:
Re-install the paper and press the panel button.

Clear the jammed paper inside the printer. Press the panel button
if the printer does not automatically resume printing.

check the sensors:
1) Turn off the printer power switch, open the front cover, and remove the drum unit.
2) Turn on the printer while pressing the control panel button. The Drum LED comes ON.
3) Lightly press the panel button again.
Alarm LED is ON = Front registration sensor is turned ON.
4) Press and release the panel button again.
Drum LED is ON = Paper eject sensor is turned ON.

If sensors are On, paper is being detected, Off- no paper


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Feb 21, 2011 | Brother HL 1240 Printer

2 Answers

Paper jammed


Hi Good day!!!
Here are some steps to remove paper jam

1. Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands on the metal tools inside the chassis.

2. Pin down the exact location of the jam. The three hot spots for a jam are before a sheet completely leaves the paper tray, between the feed tray and the print carriage or between the print carriage and the output tray.

3. Take off the front paper tray. If the sheet jammed around here, you should be able to see most of the paper.

4. Pull on the sheet with both hands and steady pressure. Don't tug too quickly. You might rip the paper, leaving a chunk of it deeper in the machine.

5. Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.

6. Use the carriage access door to get at a jam further inside. You may need to move the print carriage out of your way to get at the jam.

7. Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

Thank you for using FixYa
Don't forget to vote thanks!!!

Nov 05, 2010 | Epson WorkForce 600 All-In-One InkJet...

1 Answer

Says paper jammed but this is not true


just try this,
1. Step 1
Disconnect the power cord from the back of the printer before you begin. With the power disconnected, you will protect yourself from being shocked. This is an important step when you are fixing any type of electronic device.
2. Step 2
Move your printer so that you'll have access the back panel. Unhinge the back access panel of the printer.
3. Step 3
Look for paper through the opened back panel. Remove any paper you find jammed.
4. Step 4
Close the back access panel. Make sure that it latches into place and looks the same way it did before you opened it.
5. Step 5
Open the front or top access panel. This is the panel you use to access ink cartridges. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer. Go back and do that now. Look for paper that may be jammed in this area of the printer.
6. Step 6
Remove any paper you find jammed here. There will be resistance from the paper feeder, so pull slowly or the paper will rip and create a more serious problem.
7. Step 7
Close the front access panel. Make sure that it latches back into place.
8. Step 8
Plug the printer in and attempt to print again. If you can print successfully, you have removed the paper jam.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 17, 2010 | Canon PIXMA MP210 Photo All-In-One Printer

1 Answer

Keeps saying there is a jam in the paper feed, when you open the front door there is no jam, reclose it and it will print


1. Step 1
Disconnect the power cord from the back of the printer before you begin. With the power disconnected, you will protect yourself from being shocked. This is an important step when you are fixing any type of electronic device.
2. Step 2
Move your printer so that you'll have access the back panel. Unhinge the back access panel of the printer.
3. Step 3
Look for paper through the opened back panel. Remove any paper you find jammed.
4. Step 4
Close the back access panel. Make sure that it latches into place and looks the same way it did before you opened it.
5. Step 5
Open the front or top access panel. This is the panel you use to access ink cartridges. If the carriage that holds the ink cartridges moves, then you forgot to unplug the printer. Go back and do that now. Look for paper that may be jammed in this area of the printer.
6. Step 6
Remove any paper you find jammed here. There will be resistance from the paper feeder, so pull slowly or the paper will rip and create a more serious problem.
7. Step 7
Close the front access panel. Make sure that it latches back into place.
8. Step 8
Plug the printer in and attempt to print again. If you can print successfully, you have removed the paper jam.

Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 17, 2010 | HP LaserJet 2420 Printer

1 Answer

Carriage jam on hp photosmart printer


The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

Solution
The print carriage is the device which contains the print head and moves left to right during printing.
Figure 1: Carriage Assembly

To resolve this issue, follow the steps below in the order presented.

Step one: Print a Self Test

Follow the steps below:
1. Press the Setup button.
2. Select Print Report and press OK .
3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

Step two: Clear the paper path

Follow the steps below to clear the printer of any jammed paper and reset the printer.
1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

2. Open the top access door.

Figure 2: Opening the top access door

3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

Figure 3: Paper jammed on the left side

Figure 4: Top view of paper jammed on the left side

Figure 5: Paper jammed on the right side

Figure 6: Top view of paper jammed on the right side

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

If the carriage is stuck on the right side:
a. Check for any paper or object that may be restricting the carriage.
b. Move carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still in the printer.

If the carriage is stuck on the left side:
d. Check for any paper or object that may be restricting the carriage.
e. Move carriage all the way to the right side.
f. Check the paper path all the way to the left side and remove any paper still in the printer.

If the carriage is stuck in the middle:
g. Check for any paper or object that may be restricting the carriage.
h. Move carriage all the way to the left side.
i. Check the paper path all the way to the right side and remove any paper still in the printer.
j. Move carriage all the way to the right side.
k. Check the paper path all the way to the left side and remove any paper still in the printer.
4. Remove the rear access door or duplexer (if installed) from the back of the printer.
5. Check for and remove any paper still in the printer.
6. Replace the rear access door, and close the top access door.
7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

8. If the Power light is on steady, print a self-test page as done in Step one.

If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

Step three: Plug the printer directly into a wall outlet

Verify that the printer is properly connected to a suitable power source by following the instructions below.
1. Verify that the computer and the printer have a three-prong power plug.
2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
3. Try the print job again to see if this step resolved the issue.

NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

4. If this did not resolve the issue, proceed to the next step.

Step four: Service the product

If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps

Jan 05, 2009 | HP Office Equipment & Supplies

1 Answer

Carriage Jam


Step one: Print a self-test report Follow the steps below:
  1. Press the Power button to turn on the product.
  2. Press Setup on the product control panel.
  3. Press the right arrow button until Print Report displays on the control panel display, and then press OK . The self-test report prints.
  4. Analyze the results:
    • If the product prints a self-test report, there is no need to follow the remaining steps, because the error message might be false. Try to print something from the computer.
    • If the product does not print a self-test report, proceed to the next step.
Step two: Clear the paper path Follow the steps below to clear the product of any jammed paper.
  1. Make sure the product is on, and then disconnect the power cord and the USB or Ethernet cable from the back of the product. Do not reconnect them until instructed to later. NOTE: Make sure the product is on before disconnecting the power cord. Failure to disconnect the power cord from the product can cause damage when removing jammed paper.
  2. Open the top access door by lifting from the front center of the product until the door locks into place. Figure 1: Opening the top access door c00786115.gif
  3. Note where the carriage is stuck and look for jammed paper. NOTE: The carriage is the device that contains the printhead and moves left to right during printing. A paper jam can cause the error message and the carriage stall. Paper might be jammed in different locations and might cause the carriage to be stuck in the middle of the product or on the right or left side.
  4. Remove any jammed paper. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. Follow these instructions if the carriage is stuck on the right side or the left side of the product:
    1. Check for and remove any paper or object that might be restricting the carriage.
    2. Manually move the carriage to the opposite side of the product.
    3. Check the paper path all the way to the side on which the carriage was initially stuck. Remove any paper along the path.
    Follow these instructions if the carriage is stuck in the middle of the product:
    1. Check for and remove any paper or object that might be restricting the carriage.
    2. Manually move the carriage all the way to the left side of the product.
    3. Check the paper path all the way to the right side and remove any paper along the path.
    4. Manually move the carriage all the way to the right side of the product.
    5. Check the paper path all the way to the left side and remove any paper along the path.
  5. Remove the rear access door or duplexer (if installed) from the back of the product. To remove, press in the tabs on the left and right side, and pull it away from the product.
  6. Check for and remove any paper still in the product.
  7. Replace the rear access door or duplexer, and then close the top access door.
  8. Reconnect only the power cord (do not connect the USB or Ethernet cables at this time). If the product does not automatically turn on, press the Power button. NOTE: The product might go through a warm-up period of up to two minutes. Lights might flash and the carriage might move. Wait until the warm-up period is complete before going to the next step.
  9. Check the power light.
    • If the power light is on, reconnect the USB or Ethernet cable to the product, and then print a self-test report as done in Step one.
    • If the power light is blinking or not on and the carriage is still stuck, reconnect the USB or Ethernet cable to the product, and then proceed to Step three.
Step three: Plug the All-in-One directly into a wall outlet Use these steps to make sure the product is properly connected to a suitable power source.
  1. Make sure the computer and the product have a three-prong power plug.
  2. Remove the product power cord from any power strips or surge suppressors, and then plug it directly into a grounded wall outlet.
  3. Try the print job again to see if this step resolved the issue. NOTE: If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. If this did not resolve the issue, proceed to the next step.
Step four: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product.

Nov 04, 2008 | HP Photosmart 3210 Printer

1 Answer

I took Paper from the front now the it keeps saying carrage jam(hp Photosmart C7180 all in one)


Step one: Print a self-test report Follow the steps below:
  1. Press the Power button to turn on the product.
  2. Press Setup on the product control panel.
  3. Press the right arrow button until Print Report displays on the control panel display, and then press OK . The self-test report prints.
  4. Analyze the results:
    • If the product prints a self-test report, there is no need to follow the remaining steps, because the error message might be false. Try to print something from the computer.
    • If the product does not print a self-test report, proceed to the next step.
Step two: Clear the paper path Follow the steps below to clear the product of any jammed paper.
  1. Make sure the product is on, and then disconnect the power cord and the USB or Ethernet cable from the back of the product. Do not reconnect them until instructed to later. NOTE: Make sure the product is on before disconnecting the power cord. Failure to disconnect the power cord from the product can cause damage when removing jammed paper.
  2. Open the top access door by lifting from the front center of the product until the door locks into place. Figure 1: Opening the top access door c00786115.gif
  3. Note where the carriage is stuck and look for jammed paper. NOTE: The carriage is the device that contains the printhead and moves left to right during printing. A paper jam can cause the error message and the carriage stall. Paper might be jammed in different locations and might cause the carriage to be stuck in the middle of the product or on the right or left side.
  4. Remove any jammed paper. NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. Follow these instructions if the carriage is stuck on the right side or the left side of the product:
    1. Check for and remove any paper or object that might be restricting the carriage.
    2. Manually move the carriage to the opposite side of the product.
    3. Check the paper path all the way to the side on which the carriage was initially stuck. Remove any paper along the path.
    Follow these instructions if the carriage is stuck in the middle of the product:
    1. Check for and remove any paper or object that might be restricting the carriage.
    2. Manually move the carriage all the way to the left side of the product.
    3. Check the paper path all the way to the right side and remove any paper along the path.
    4. Manually move the carriage all the way to the right side of the product.
    5. Check the paper path all the way to the left side and remove any paper along the path.
  5. Remove the rear access door or duplexer (if installed) from the back of the product. To remove, press in the tabs on the left and right side, and pull it away from the product.
  6. Check for and remove any paper still in the product.
  7. Replace the rear access door or duplexer, and then close the top access door.
  8. Reconnect only the power cord (do not connect the USB or Ethernet cables at this time). If the product does not automatically turn on, press the Power button. NOTE: The product might go through a warm-up period of up to two minutes. Lights might flash and the carriage might move. Wait until the warm-up period is complete before going to the next step.
  9. Check the power light.
    • If the power light is on, reconnect the USB or Ethernet cable to the product, and then print a self-test report as done in Step one.
    • If the power light is blinking or not on and the carriage is still stuck, reconnect the USB or Ethernet cable to the product, and then proceed to Step three.
Step three: Plug the All-in-One directly into a wall outlet Use these steps to make sure the product is properly connected to a suitable power source.
  1. Make sure the computer and the product have a three-prong power plug.
  2. Remove the product power cord from any power strips or surge suppressors, and then plug it directly into a grounded wall outlet.
  3. Try the print job again to see if this step resolved the issue. NOTE: If the product prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. If this did not resolve the issue, proceed to the next step.
Step four: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product.

Oct 24, 2008 | HP Office Equipment & Supplies

9 Answers

Hp photosmart c4180 - phantom paper jam


Had the same paper jam problem. Opened the LHS panel what Mitryp had suggested but just with a light push of the clear wheel back to its place and it worked perfectly. No glue was applied. Make sure you don't mess with the sensa.
(See best solution above for detail on how to open the LHS panel)

Sep 19, 2007 | HP PhotoSmart C4180 All-in-One Color...

Not finding what you are looking for?
NEC SuperScript 870 Laser Printer Logo

Related Topics:

98 people viewed this question

Ask a Question

Usually answered in minutes!

Top NEC Office Equipment & Supplies Experts

jasbo
jasbo

Level 3 Expert

2237 Answers

The Knight
The Knight

Level 3 Expert

75767 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a NEC Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...