Question about SanDisk Sansa e250 MP3 Player

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NTFS/FAT Format and Device Recognition Error

One day i had noticed that the Sansa E280 that i had purchased was FAT based. Realising this i used the Command Prompt for windows to convert the volume to a ntfs drive from FAT. However in doing so the device and the firmware probably doesn't recognise it as such and it has started to function as normally.

Whenever i turn it on I get a DB Error that says i need to have 6mb free to run it. When i connect it to my PC i get 2 drives that say removeable hard disk (g/h) and when i try to access it, it asks for me to insert a disk into the drive. Under the properities there is no space or room in it and the file system is unknown and that there is no space on the drive and therefore none free. Confirmed on the device under system>Info it says the memory is 0mb and that the version is now 01.01.11p.

Under hardware it lists sandisk sansa e200 usb device twice and also has something called ST3120827AS. Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Under device manager I get all 3 listed there as well under disk drive.

Now also Window Media Player 11 does not register the device at all under any sync. Right-Clicking and selecting format doesn't do anything since there apparently is no drive present to format. The automatic sansa firmware updater does not register any updatable Sansa related product connected at all. The sansa media converter detected the sansa player under removable disk (g) with available and total space both 1KB with no media on it.

Prior to the change I had made a copy of whatever was on the mp3 player before i made the conversion and i'll post what seems to be the relevant details on it before the change was made. Also the device itself seems to be in fairly good working order. I can still change the date/time, language, music options, says goodbye when you off it, usb mode (etc) and still accesses the radio.

This is all done under MSC. Under MTP, Windows XP just continually says found new hardware - MTP Device nonstop with no new drive or disk under my computer. Under device manager there is still the ST3120827AS drive.

From the file version:
Version Info: Product Rev.: PP5022AF-05.51-S301-01.11-S301.01.11P-D
Base Code: 05.51-S301-01.11-S301.01.11P-D
ODM Ver.: S301-01.11-S301.01.11P-D
OEM Ver.: S301.01.11P-D
Build Type: -D
Build Date: 2006.07.14
Build Number: (Build 169.31)

If you require any other details or alternate email address (etc) ask and I will provide what i can.

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  • 2 more comments 
  • chimpion Dec 18, 2008

    Well i just realised i posted this in the wrong section. Also part of the post is garbled up it seems so i'll just repeat it here. Basically both drives have a total and available space of 0mb.

    Also i've updated the firmware by adding the files for my v1.0 sansa280 to 01.02.24P by directly copying the files to the 16MB drive in recovery mode. It still has the same error/problems and when i rebooted under recovery mode the files i copied across has gone.


  • chimpion Dec 18, 2008

    Here is the updated details from the version.txt under the 16mb-FORMAT Recovery Drive.

    Version Info: Product Rev.: PP5022AF-05.51-S301-02.24-S301.02.24P-D
    Base Code: 05.51-S301-02.24-S301.02.24P-D
    ODM Ver.: S301-02.24-S301.02.24P-D
    OEM Ver.: S301.02.24P-D
    Build Type: -D
    Build Date: 2007.12.24
    Build Number: (Build 32.10)


  • chimpion Dec 31, 2008

    That's the problem though. I am unable to reformat it to Fat32. I've tried several different utilities and programs and they all end up with the same error that the detected drive has a total capacity of 0mb and thus cannot be formated as there is no space on the volume. When chkdsk is run on the drive it cannot open the volume since there is 0mb of total space and thus 0mb of free space.

    Thanks for trying, every day i'm spending an hour just looking around for a way to fix it and learning more.


  • chimpion Dec 31, 2008

    Well i'm a really happy guy. Finally after countless hours of trawling i managed to format it by using the method normally used for the sansa rhapsody. By creating a new folder called sansa.fmt in recovery mode it automatically reformatted it and now i have all 8gb of glorious memory back.

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  • 8,596 Answers

Reformat it as Fat32 - this player can't deal with NTFS.
Download the Sansa Recovery Tool once you have reformatted it.

-Tha Mp3 doctor

Posted on Dec 30, 2008

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Best of Luck.

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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I have read from other users that it it not correc to format the player using NTFS. If you can try remoformatting the player in fat or fat32.

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