Question about Brother MFC 7420 All-In-One Laser Printer

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After reinstalling it wont scan or send faxes, the error comming up is error initializing in control center2. lack of registrer information. Install once again MFL-pro suite please help thanks C.

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  • bekra Jan 13, 2009

    Hello Crespec,
    I all ready did that, but it didnt work
    Thank you any way


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Ununstall the brother software that came with the machine, then reinstall the cd brother mfpro sofwar, if you are still having a problem, let me know. brother tech

Posted on Jan 13, 2009

  • STEVE RAYMOND Jan 13, 2009

    after checking with tech support the main pcb might be bad. if the machine is 1 year or less, you will still have the warranty,other wise you will have to take it in for service

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1 Answer

ECM error message


Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
  • All faxes sent in color use ECM.
  • All faxes sent at the highest transmission speed use ECM.
  • The ECM setting affects only sent faxes, not received faxes.
Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

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1 Answer

Not receiving any Fax, only can send out Fax.


Hi Mechanic.

The problem could be with your phone service if you are on digital lines, you would have to install a digital to analog filter. If you are analog the comm errors are typical of a line with a lot of static. You can change two settings on the printer which should solve the issue until you install a filter.

The two settings which are under the fax set up menu/ all faxes\
Error correction mode (ECM) set it to off
Fax Speed set it to medium.

Good luck

Al
Eliteprintersolutions@gmail.com

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1 Answer

Unable to Scan


Remove the TWAIN software and reinstall it. Best if you can use the add/remove software in the control panel. You might want to look in the Device Manager for the USB entry that controls the device and remove that. If you find it open with an error, definitely remove that entry.

You might want to check with Brother to see if they have a updated driver for your 5840.

Thanks for your question at FixYa.com

Jan 01, 2010 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

I cant scan a document in my computer


During a normal installation of the HP All-in-One software, the following events occur:

1. The HP All-in-One software CD-ROM runs automatically.
2. The software installs.
3. Files are copied to your computer.
4. You are requested to connect the HP All-in-One to your computer.
5. A green OK and check mark appear on an installation wizard screen.
6. You are requested to restart your computer.
7. The Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) runs.
8. The registration process runs.

If any of these things did not occur, there is most likely to be a problem with the installation. If the essential icons (Scan Picture, Scan Document, and Send a Fax) do not appear, your installation might not be complete.

If your installation is incomplete, you will need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly using the uninstall utility
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Have no manual; need help using scanner and fax


Here is the link given to the user manual. that contains the optimum solution to your problem and maximum guidance.


http://www.devicemanuals.com/guide/All-in-One%20Products/HP/HP-PSC-950-All-in-One-Owners-Manual-==TVRFME56VTI=.html

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&prodClassId=-1&contentType=SupportManual&prodTypeId=18972&prodSeriesId=34579

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2 Answers

Control Center2 will not start - Error cc025


Had the same problem. The solution was: - uninstall the brother software with the application in the brother folder restart PC - reinstall mfl-pro Suite restart pc - install update to Controlcenter2 - install updated drivers
It then worked and I could finally scan over the network, for the first time ever!

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1 Answer

"Broken Registration"


U need to press "STOP" to return to idle state.
If this Error Message is repeatedly displayed, machine programming
has become corrupted.The machine must be re-initialized.

Pressing *13 and ON the machine, it will re-initialized the fax.

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1 Answer

When sending faxes, error pages always follows fax


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Error Message: Scan Unable A6


did you get the solution to the problem u mentioned

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After much thrashing, here is the solution to the problem. Somehow the printer drivers lost coordination with the corresponding Windows supporting programs. You would think that reinstalling the printer drivers would fix the problem, AND IT DOES, but there are 3 tricks:

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· After the un-install, MAKE SURE you ALSO delete the printer using the control panel. This is critical. If this doesn’t happen, the corresponding Windows software is somehow hooked to the wrong thing when the reinstall happens. Then reboot the system.

· Install the new drivers with the printer off, and the USB disconnected from the printer. Reboot the system [not sure the reboot is necessary]. After the computer has booted, connect the USB, and power up the printer. The computer will recognize the printer and put the printer icon in the Control Panel.

It turns out that correcting the driver mis-coordination by BOTH uninstalling the printer drivers and taking the printer out of the control panel, then properly reinstalling solves BOTH the fax problem, and the protection fault problem! Amazing such a little thing can make such a difference!

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