I have used this grill twice since purchasing, both times completely unsatisfactory trying to grill steaks. I preheated over 10 minutes as directed, then added the steaks, once strip steaks about 3/4" thick and the second time delmonico's about 1" thick. Each time, it took at least 10 minutes per side to brown and in total at least 20 minutes to cook them medium rare. Some parts at the outside edges were even very rare at this point. This is totally unacceptable.
You need a bigger, more powerful grill. It sounds like the one you have cannot keep up with the amount of food you want to cook. Other than making sure any controls are set on maximum, there's not much you can do about this. Return the unit for a refund.
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