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MY E DRIVE HAS DISAPPARED FROM MY COMPUTER (LAPTOP) AND I CAN NO LONGER USE THIS - NOT READING WHEN INSERTING DISCS EITHER. LAPTOP IS ACER - AND INFO FROM DEVICE MANAGER REGARDING THE E DRIVE IS AS FOLLOWS: OPTIARC DVD RW AD-7530A ATA DEVICE DEV TYPE DVD/CD-ROM DRIVES MANU STANDARD CD-ROM DRIVES LOC LOC 0 CHANNEL 1, TARGET O, LUN 0 THE ERROR MESSAGE READS: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available. HOWEVER WHEN I CLICK FOR SOLUTIONS NOTHING HAPPENS. HELP!?

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The following worked perfectly in restoring the CD-ROM drive:

The following steps were posted by skidzy on the pcadvisor.co.uk forum:

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=284747&forumid=20

Follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
{4D36E965-E325-11CE-BFC1-08002BE10318}
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer.

If in any doubt editing the registry,please create a System Restore point first and also backup your registry.

Posted on Dec 18, 2008

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