Question about HHP IT4410HD

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Actually HHP IT4410 LR

I have this scanner plugged into my laptop via ps2-usb converter (belkin). The scanner beeps twice when plugged in when the computer is powered on so it is getting power right. I can scan barcodes and the scanner beeps and the green light becomes lit up but nothing is displayed on my computer screen. It is supposed to act as a wedge where the encoded information pops up into a program like word or notepad. I called in and was told to scan a barcode called the "Emulate External Keyboard" which will fix the problem after i rebooted. It still doesn't work and i don't know what to do. Any help would be greatly appreciated. thanks!

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Have you tried reinstalling the drivers? Or downloading the latest driver from the manufacturers website? My father had the same problem with his scanner, and all he did was reinstalling the drivers and it worked fine afterwards.

Posted on Apr 11, 2007


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