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Re: media player help
Do you have to use Windows Media Player?
If you want less hassle, then get VLC Player, which I'll even provide the link for you:
Plays all video that I know of, and it's free!!!
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This is a software redundancy issue, system files need to be updated along with the compatible player that you want to use for the video. you can try to update it from their official site and see if it works. also, download another video and see if that works .. or try this video on another computer..
For any further assistance, call 1-877-805-1027 TOLL FREE.
Is it a commercially sold DVD or one someone burned? If it is one that someone burned then you may need to find the right codecs for the file type used for the video. You could always download VLC media player which works with many different media file types.
And, I actually JUST noticed you said watching a "movie" and not specifically a DVD. However, all of the above could still help.
Most likely you are missing what is called an audio codec, it is a way for the player you're using to interpret the sound signal from the video.
Downloading a full audio/video codec pack will solve almost all problems. Go to download.com and search for codec pack, from the list select windows essential media codec pack , download and install. If this does not work for you the next best option is to download a new video player, the best one out there is free and is called VLC media player and can also be found on download.com . These 2 options solve 99% of problems with video/sound issues, be sure to try rebooting the computer if they do not seem to have worked and try playing the video again.
hope this was helpful.