Question about Microsoft Xbox 360 Console

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Xbox 360 has a habit of scratching my DVD disks

I have 3 games that have been scratched by my xbox 360. All the scratches are circular. I have heard of this happening with other machine in an article on Yahoo.

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This is a microsoft problem, and there are currently lawsuits against them because of it...
http://videogames.yahoo.com/feature/microsoft-faces-new-xbox-360-reliability-accusations/1274293

Posted on Dec 18, 2008

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2 Answers

Have had three game discs destroyed by a deep scratching all the way around the disc...scratch runs the full 360 degree circumference. happens randomly. what is causing this and how can i fix it?


Could be caused by dirt or dust in the actual disc reader assembly for the 360. you can purchase a DVD cleaner disc for cheap from numerous retailers like best buy and walmart. or online.
Here is one I found for cheap on amazon.com with free shipping: http://www.amazon.com/Memorex-CD-DVD-Player-Laser-Lens-Cleaner/dp/B00008EM7U/ref=sr_1_1?ie=UTF8&qid=1296002431&sr=8-1
If this doesnt work then there may be more serious hardware issues with the dvd drive, you can get it replaced at an authorized repair shop or you can send it in to microsoft.
Hope this helps.

Jan 26, 2011 | Microsoft Xbox 360 Console

1 Answer

The console locks up and puts a round circular scratch around the outer most edge of the game disc..... its does this every now and again but it is runing olot of games throughout the year......can you...


The Xbox 360 doesn't have a mechanism to hold the disk securely in place. If you tilt or move your console while a game is playing it can potentially fall out of place and get scratched while it is being read. I recommend not bumping or moving your 360 while a game or DVD is playing.

Hope this helps!

Apr 16, 2010 | Microsoft Xbox 360 Console

3 Answers

We've lost 2 game discs in the xbox 360 in the last 4 months, the disk would get scratched until it freezes. First time the xbox was destroyed, second time xbox still ok but game disc has deep circular...


Check to see if there are any scratches or laser burn marks on the discs. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating “Disc Read Error” or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that Xbox owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.
Laser burn, looks like complete or partial circular scratches around your disc, also known as “the ring of death”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is normally required to fix laser burn scratches or damage to XBOX discs.

For further help on Xbox & Xbox 360 disc repairs or to get XBOX discs repaired back to "As Good As New Condition", visit:

www.discREPAIR.ie

Check the “More Info” & “FAQ” Sections for further details on disc repairs and related matters, or send your discs for repair.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. You should contact Microsoft for assessment and guidelines.
Hope this Helps!!

Feb 09, 2010 | Microsoft Xbox 360 Console

2 Answers

My Xbox 360 intermittently scratches the game disk


1. you move, shake or touch xbox while running or disk is iin. solution: STOP!!!
2. The disk reader is to close to the disk. Solution: Open up xbox,. find disk reader, take picture. Show to people at game-stop, they'll tell u what to do.
3. Xbox is broken or faulty Solution: Get your money back and buy a new one or don't and keep buying games when the old 1 gets scratched

Jun 17, 2009 | Microsoft Xbox 360 Console

1 Answer

Circular scratches on xbox 360 disc wont work in some areas of game.


Hi,
The only real solution is to take it to your nearest DVD- Video Rental Store, or store that has a Disk Polishing Machine. The scratches are where the laser head, has scuffed the Disk. Therefore normal Polishing Won,t Work.
The disk needs to be resurfaced.

Mike @ Compurepair.

May 30, 2009 | Microsoft Xbox 360 Console

3 Answers

Big rings on the disc


A common problem that XBOX owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc, also known as “ring of death marks”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is usually required to repair any scratches or laser burn on discs. They can be fixed!!!

For further help on XBOX & XBOX 360 disc repairs, visit:

www.discREPAIR.ie Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the “More Info” & “FAQ” Sections for further details on game disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair.
You should contact Microsoft for assessment and guidelines.

Hope this Helps!!!

Mar 27, 2009 | Microsoft Xbox 360 Elite Console

1 Answer

Nex xbox 360pro scratches my games up when trying to play....


when you move your xbox with a disc in it it makes that circular scratch on your disc it happened to my GTA 4

Jan 17, 2009 | Microsoft Xbox 360 Console

2 Answers

Disc scratching from xbox 360


A common problem that XBOX owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.


Laser burn, looks like complete or partial circular scratches around your disc, also known as “ring of death marks”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is usually required to repair any scratches or laser burn on discs. XBOX laser burn discs can be fixed!!!

For further help on XBOX & XBOX 360 disc repairs, visit:

www.discREPAIR.ie Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the “More Info” & “FAQ” Sections for further details on game disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. Check your garauntee and contact Microsoft for assessment and guidelines.

Hope this Helps!!!

Dec 05, 2008 | Microsoft Xbox 360 Console

1 Answer

Scratch


happend to me when a friend knocked over my console while playing. ive heard that if your console is on its side then it might scratch the disk. I would suggest standing the console up and playing if its laying down. and to fix the disks buy a game doctor or take it to a store that re-buffs discs. you may also want to call microsofts support line at 1-800-4myxbox and see what they say.

Feb 06, 2008 | Microsoft Xbox 360 Console

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