Question about Whirlpool Duet 3.8 cu. ft. Front Load Washer

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Washing machine door won't open.

My machine didn't go allthe way through the spin cycle and now it won't open. I have wet clothes in there.

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The first step to attempting to solve this is to unplug the washer for AT LEAST 30 minutes. This resets the Central Control Unit (CCU), which is the main computer for the washer. Sometimes resetting the washer in this manner will correct minor momentary glitches. If you still cannot open the washer after performing a reset, there is a manual release option you can try. The following link explains:

http://www.fixya.com/support/r622155-kenmore_elite_whirlpool_duet_door_jammed

I hope this helps you. Please post back and let me know if you were successful. If the washer is displaying any error codes on the front panel display, please provide those, so I may assist you further.

Posted on Dec 18, 2008

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First thing to try is just push in the knob and turn the thing to the end. Your clothes may come out wet and you may get a pool of water on the floor when you open the door. Try to restart the drain cycle to make the pump get the water out first, at least. Also try unplugging the washer. Make sure that the circuit breaker isn't tripped. I have an older Frigidaire front loader, and I recently had the same problem, and I had no problem resolving it, and have not had the problem since. I have occasionally had water in the tub after a period of non-use, and feel that is due to limerock in the well water, getting caught under the valve. A whole-house water filter might help if this is the case. The lock is just a sollenoid, so you may be able to get to it by removing the top of the washer. If you have electronic controls, you may have more of a problem getting it back to any particular point in the cycle. but if you have a knob control, it should be very easy to change to any point in the cycle, such as turning the drain pump on, even if you can't get the spin cycle to work. I sell these things for a living, I don't work on them, but they are usually fairly simple to correct a problem like this, at least to the point of getting your clothes out. You may have to call a technician to fix the machine after you get the clothes out, however.

Posted on Dec 18, 2008

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Posted on Jan 02, 2017

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