Question about Motorola Mobility KRZR K1m Cellular Phone

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Motorola Crazer Phone & Locked Screen

I have a cell phone plan with two phones. My son locked his screen with a code he forgot. I have service with Verizon and they put it on their machines and could not get the code. I spoke with a Motorola representative and she said that she would email me an address as to where to send the phone so that they could unlock it and that it would take about 2 weeks to resolve the problem. The rep. said I would get the email within 30 minutes. That was last night. NO address has come to my email address of : bpstorybird@hotmail.com So, I can call again, though I was put on hold for a long time. I just need to get an address to send his phone that is legitimate. I was told to take out the battery and the back cover and send the remainder of the phone.

So, how can you assist? Do you have an address and details?

Thank YOU<

Frustrated Cell Phone User ~ Ms. Marley

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These issues happen quite often. Unfortunately with Motorola products, there is not an override with the newer phones.

Not sure this will work but it is worth a try.

Try these codes. 0000, 1234 and the last four of his cell phone number.

If these do not work you can send the cell phone to a repair shop and have them get the code from within the phone.
There are several however I will recommend www.cellulartechnicians.com. They have the ability to read the code using their software. This will not take several weeks. It gets done the same day it arrives to their shop and repackaged for return shipping.

Good Luck,

ERIC the PHONE GUY

Motorola Crazer Phone & Locked Screen - cf08611.jpg




Posted on Dec 18, 2008

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Posted on Jan 02, 2017

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