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Forgot user name and password - Computers & Internet

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When you turn your computer on and it comes up with the message about pressing Esc to see the boot options (it sounds like you have done this bit already) then press the Esc key and it will give you a list of choices. By default your computer boots the first in the list which you now cannot log in to.
You need to boot the first recovery option (as I think you have in the past) by moving the cursor over it with the arrow keys and then pressing enter.
Part way through the boot process a message will come up saying something about dropping to a root shell for maintenance. From here you can run a command to reset your password. Type in (exactly as shown, changing <username> for the user name you log in with)
passwd <username>
Press enter and it should ask you to type in a new unix password. Type one in (nothing will appear on screen) and then press enter. It will ask you to confirm it so do the same again. If it tells you it hasn't changed the password then find out why, If it mentions anything about your password being a dictionary word then thats ok - it will still be changed and it should say so.
Once you have successfully changed your password press Ctrl+D to exit the root shell and it should finish booting as normal (if not you may need to reboot if the computer doesn't do this for you).
When you get to the login screen login using the username you changed the password for and your password that you set for it and all should be hunky dory.
Let me know if you have any problems - I think everything I wrote is correct but I was working from memory .

regards JAN_yuanjia

Posted on Dec 18, 2008

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Posted on Jan 02, 2017

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