- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
When the DISH Network installed hooked up their DVR, did they connect it via HDMI? If so, then it could be a bad HDMI connection. I would bet they simply bypassed your receiver and went straight to the TV, which is why no audio comes out of your receiver. You can test this by turning on your DVR and TV. If you see picture with your receiver OFF, then they bypassed your receiver. You'll need to hook up and HDMI cable from the DVR into the receiver and then out of the receiver to the TV.
Hey there, Cheri Torres with DISH Network Customer Service.It sounds like this could be a possible hard drive failure if your receiver isno longer controlling your DVR functions. The first trouble shooting step youare going to want to try is performing a hard reset you can do this byunplugging the receiver for ten seconds from the wall outlet. You will alsowant to make sure that the remote is not the issues try replacing the batteriesin the remote. If you receive a 311 error message when you plug the receiverback in and you are still not able to use any of your DVR functions you areprobably going to need to get a replacement DVR. If this is the case I would behappy to assist you further you can email me at Cheri.Torres@Dishnetwork.comwith your account information and I will get a new receiver sent out to you. Ihope you find this information useful and I look forward to hearing from you sothat we can get this issue resolved as soon as possible! Thanks and have agreat day! :)
Hi there, my name is Mayra Diaz with DISH Network, I just ran into your post, just wanted to make sure that everything is working ok for you. Usually when this issue happens we would replace the HDMI cable first and if that would not work we would replace the DVR receiver. If you have any other questions or concerns feel free to post back.
Get a replacement receiver and see if this does not resolve the issue. I expect it will though. In the interim try a different port on the tv if you have multiple HDMI inputs and another HDMI cable if you have one available just to ensure that our suspicions are correct.
Thanks for using Fix Ya and being a valued Dish Network customer.
Well, I took the DVR apart and found the power board completely intact, no bulging capacitors. However, the Mother Board had a 220uf/50volt cap that was bulging, so I replaced it. By the way, 'DigiKey' is the only place to go for electronic parts. They'll hook you up! The DVR still wouldn't respond to the remote. Darn it! So I took both of my DVR's apart and swapped out the Front Board (the one with the Photoamplifier in it) and the DVR would now respond to the remote. OK, so now what do I do. I still have one DVR with a bad Front Board. I started to look on ebay for an old used R15 500 that I could swap parts from...remember, I own my eqipment and the goal is to preserve what I have recorded on the Hard Drive. R15's were going for around $50 -$80. Then I got to thinking. I still had an old non-DVR Direct TV Receiver in my closet I never planned to use again. My thought was: even though it wasen't the exact model receiver, it did use the same remote, so the frquency that the Photoamplifier worked at should be compatible. So I took apart this receiver unsoldered the Photoaplifier. I then removed the Photoamplifier from my malfunctioning DVR and installed the part from my unused Receiver and it fixed it. So long story short(too late for that) the Photoamplifier was faulty. I tried doing some cross checking and a company in China called Raytron makes the part. The failed part did not have a part # and Raytron has several different Photoamplifiers that operate at different frequencies. This made it impossible to find the right part without schematics or knowing what the freqency is. So at least we now know what caused the non responce to the remote.
you could do it one program at a time by conecting the video out on the old box to the video in on the new box. and re-record the memory one program at a time, also cunsult tech support through direct tv.
Do the batteries actually go out or do you just get a msg on the tv saying the batteries are low? It may be a software issue in the receiver.
Either that or you are pressing buttons more than you think.