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I just got a SanDisk Sansa View and my computer is not recognizing it.

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  • 758 Answers

What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it connected on the back USB>>>

And if that doesnt work try to obtain the driver for your sandisk device go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

Posted on Dec 18, 2008

6 Suggested Answers

  • 1 Answer

SOURCE: SanDisk 2GB Sansa e250 doesn't turn on

Ok. I'm Mexican and my English is not so well but I have an solution that I'll like to share.

You have to download this file http://www.sandisk.com/Retail/Default.aspx?CatID=1449
and unzip in the Desk of windows . It's name is "pp5022.mi4"

Open the Notepad program and create a file whit name "sansa.fmt". IMPORTANT Dont save it like "sansa.txt" or "sansa.fmt.txt"
(We don't have to put anything in the notepad file, live it blank) and saved in the windows Desk same as "pp5022.mi4" file.
If you don't know where is notepad program go to "star" then "programs" then "accessories" and you'll find it there.


NOW...
First step be sure that your sansa is off
then put the lock switch in the position orange (Sansa Locked)
Then press the Microphone bottom and keep holding, at the same press the menu bottom and keep holding too at the same time.
Wait until you are in the Recovery Mode.
Then conect your sansa to the computer.
And it's gonna appear a new window whit a "version.txt" file.
Take the 2 files that you created in the Desk and drag and drop to the sansa. Then unplug your sansa to the pc.
Now turn on the sansa but Unlocked before.
And I hope that your problem have been gone.
Adios

Posted on Jan 14, 2008

SOURCE: Sandisk Sansa View 8GB = would not connect

Changing MTP to MSC fixed it. Thanks a million.

Posted on Jul 04, 2008

SOURCE: Product manual for 8gb sandisk sansa view mp3 player

Here is a direct link for the manual

click here for manual

Please do rate my solution if accepted.Thank you in advance.

Posted on Apr 10, 2009

  • 1 Answer

SOURCE: The computer won't recognize my Sansa View. I have tried everything listed on fixya.com for similar problems

your computer can't notice your device because the are no drivers on your computer for it, try putting the installation cd in your computer and let your computer find it, unplug it then plug it back in it sholud find it, leave cd in drive until it finds it

Posted on Jul 19, 2009

  • 2 Answers

SOURCE: Sansa view is no longer recognized when plugged into USB port

Solutions are in order of increasing probability of data loss AND device recovery.
Screen messages are loose approximations

A Soft Reset
1. Hold Power switch up for 5 seconds.
2. Screen displays "Goodbye".
3. Restart

B. Hard Reset
1. Hold Power Switch for 30 seconds
2. Restart

C. Recovery Mode
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold Home button
4. Connect USB cable to device
5. Screen displays "USB" in small type and "16 MB Format" shows up in My Computer
6. Copy firmware files to "16 MB Format" drive letter
7. Disconnect USB cable
8. Screen displays "Firmware update"
9. Restart device

C. Force Format (This one wipes the data partition. Make sure all needed music/pictures/video exist elsewhere)

1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold top/North/up of Scroll Wheel
4. Connect USB cable to device
5. Screen displays "Format and lose data"
6. Press right/East on Scroll Wheel to confirm
7. Screen displays "Formatting"
8. Restart device

D. Manufacturing Mode (included for completeness only)
1. Hold Power Switch for 5 seconds to switch device Off
2. Move switch to Hold
3. Press and hold centre of Scroll Wheel button
4. Connect USB cable to device
5. Windows detects a new hardware device
6. ???
7. ???
8. ???

Posted on Dec 31, 2009

  • 148 Answers

SOURCE: My computer won't recognize my SanDisk Sansa Clip

Hi there, there are many ways to copy /transfer music to your player. Here¡¦s a common and simple way to do this process using Windows Explorer. Follow the instructions below: -Connect the disk storage (MP3 player) to your computers USB port. If the computer pops up a window asking what do you want windows to do? Click cancel. -Right click on My Computer and click on Explore. A split window will pop up and display the contents and drives on your computer. Look for the drive Removable Disk (E:) [The letter drive may vary depending on your computer] This is your MP3 player. -Next, drop down My Documents and click on the My Music folder. If you store your music files in a different location then find that folder. -Take a file from the My Music folder or where ever you store your music files, click on the music file drag and drop it into the E: Removable Disk on the left of the window. A window will pop up and display the progress of the copying. Repeat the process until your player is full. You have completed the file copy/transfer process! If this helped, then please rate, thank you!c829d7f.jpg

Posted on Feb 05, 2010

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I have a 8gb sansa view and up until 2 days ago it would come on


Recovery for the Sansa View is described on the Sandisk site in 3 steps:

1. Reset the device:
http://kb.sandisk.com/app/answers/detail/a_id/188
The reset is meant for switching the player off completely, before going to the recovery mode.
2. Force recovery mode:
http://kb.sandisk.com/app/answers/detail/a_id/197
Recovery mode is meant for recognizing the player on the computer and making backups of files from player to the computer, before clearing the device while updating it to the latest firmware.
3. Update to the latest firmware:
http://kb.sandisk.com/app/answers/detail/a_id/304
Updating the firmware is meant for completely erasing the players' drive and putting new software on it back again.

As you follow the instructions of the last step you'll require the "Sansa Firmware Updater".
It can be downloaded with the next link:
http://kb.sandisk.com/app/answers/detail/a_id/156

Sep 21, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

USB not getting recognized


Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

Dec 31, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

My 8 gb sansa


Does the charging sign show up? It could be a bad cable. Also make sure you have the right software You can get it here at: http://www.sandisk.com/sansa
Go to Support\product support\sansa view\ thenlook in the right column

Try it with different usb ports as well.
Go to Device Manager and look for "?'s" or "!'s"

Sep 11, 2008 | SanDisk Sansa View 8GB MP3 Player - Black

1 Answer

Sansa c240


Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

Jul 29, 2008 | SanDisk Sansa c250 (2 GB) MP3 Player...

1 Answer

Help!


We have two laptops and one desktop in my house and two 2GB Sansa c250s. My laptop recognizes my sansa c250 differently than our family's desktop (i.e. on the desktop i can't view certain folders/ music files that i transferred from my laptop to my player). The second laptop doesn't recognize mine at all, but it DOES recognize my sister's sansa c250.
my suggestion? try a different computer! and then KEEP using that computer for adding/ deleting files.

Oct 17, 2007 | SanDisk Sansa c200 MP3 Player

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