Question about HP PhotoSmart 7960 InkJet Printer

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I have a 7960 photosmart printer when i turn it on it goes to a screen which states" Cartridge service is stuck press ok" Ive taken out all jammed paper removed back panel saw no additional paper. it also makes a strange noise as if it were grinding against something in the area of the printer cartridges.

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The automatic cartridges cleaning is stuck, probably a mechanism dead or maybe a bit a dirt from ink splash. open it and try to clean it and check for any weird thing, you can do some cleaning but the mechanism need some greassy spot so do not be too clean. Cleaning with water.
There is also a thin small plastic band as long as the printer that the printer head use as guide, It's like a scale but transparent. Clean that one too. Try to run it when the printer is open, you will have to puch some button to make it run. you might see where the problem come from...
cheers

Posted on Dec 18, 2008

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1 Answer

Screen says cartridge cradle is stuck but it moves freely


Ok there
You may not see a paper jam.
This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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solution for...

" CARTRIDGE SEVICE STATION IS STUCK " with a blinking red light...

it's a bit difficult...just fixed it today....

first of all...u have to be sure that your service station is clear from any other old ink that maybe dried....that stuck the movement of the service station...

if it doesn't work again...folow the next step...

1. u have to pull out the service station... ( the difficult one ..!!! )
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thank u


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1 Answer

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Hi please click on the link below to know exactly what you need to do to fix paper jam problem.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd09128&lc=en&cc=us&lang=en&rule=1823&product=77146&dlc=en

Please let me know if it fixed the problem or not.

Cheers

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1 Answer

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Make sure the cover that holds the ink cartridge in place is completely closed down on the cartridge. Also make sure there is not a pencil or something under the cover where the ink is , obstructing the print head

Jun 15, 2007 | HP PhotoSmart 7960 InkJet Printer

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