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CD-ROM, DVD, or other disc tray not opening
Locking device or software installed
First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button
If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive
If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive
If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.
Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.
What to do if CD or DVD stuck in drive?
Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.
CD/DVD Drive Tray problems There are two ways to open the CD/DVD drive door if the button just below the drive tray does not work. Go to My Computer and right click on the drive and click on Eject. If this does not work then you can manually open the CD/DVD drive tray by - Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD/DVD disc. If you still having problem opening with the Eject button, then the CD/DVD drive is faulty and needs replacing.
CD Drive Tray problems There are two ways to open the CD drive door if the button just below the drive tray does not work. Go to My Computer and right click on the drive and click on Eject. If this does not work then you can manually open the CD drive tray by - Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD disc. If you still having problem opening with the Eject button, then the CD drive is faulty and needs replacing.
Just below the CD/DVD tray there is a tiny hole. Insert a straighten paper clip in this hole and gently push the paper clip until the CD/DVD tray pops out. You can now pull the tray out until it is in the fully opened position to remove the disc. Try pushing the eject button to see if the tray closes, then push the eject button to see if the tray opens. If this foes not work then the CD/DVD drive is faulty and it needs to be replaced.
Seems like some of the particles from the broken CD have remained inside. For manually opening up the drive there is a small hole in which you can insert a straightened paper clip. The drive bay will budge a little and you can pull it out manually. Secondly maybe the belt driving the open/close system has gone weak. Try tapping ******* top of the drive right after pushing the eject button. After you have got it opened i suggest you remove the drive from the PC and do a detailed cleanup by completely dismantling the drive.
There are two ways to open the CD drive door if the button just below the drive tray does not work. Go to My Computer and right click on the drive and click on Eject. If this does not work then you can manually open the CD drive tray by - Straighten a paper clip and gently insert it into a tiny hole below the drive tray next to the Eject button. Push the paper clip gently until the drive tray pops out, then pull the tray until it is fully out, then you can remove the CD disc. If you continue having problem openning with the Eject button, then the CD drive may be faulty and needs replacing.
If the keyboard has a CD/DVD Eject key, press it. The
key is usually placed by the volume knob and is marked by a triangle pointing up with a line underneath.
Right-click the icon for the CD, CDRW, or DVD drive that is stuck, and then click Eject.
If the CD or DVD drive door button is a long clear plastic bar on the
front of the PC, press firmly on the right side of bar. Some models
have a button on the front panel of the PC to the right of the hinged
door. Press the button to eject the drive.
If the drive door button is part of the PC case and is covering the
actual drive door, open the door that is part of the PC case and press
button on the faceplate of the drive.
Restart the PC and press the
button on the front of the drive when the first screen appears (before
Windows launches). If the drive door opens this way but does not open
in Windows, another software program is taking control of the CD
driver. Try shutting down or configuring any software programs that
create discs or monitor the CD or DVD drive.
If the door still does not open, do the following:
Close all programs and shut down the PC.
Unplug the power cord from the power outlet.
Look for the small hole on the faceplate of the CD or DVD drive. This
is the manual release. The location of the manual release hole will vary
Straighten the paperclip and insert it into the manual release hole until resistance is felt.
Once the resistance is felt, keep pushing the paper clip until the drawer opens a little.
Remove the paper clip and gently pull out the drawer until the disc is accessible.
Remove the CD and turn on the PC.
If the tray still does not open, do the following steps to check the
power cable for the drive. Work on a hard flat surface over a
Turn off the PC.
Unplug all power cords from the back of the PC.
Press and release the
button on the front of the computer.
Remove the side panel.
Unplug the power cable and wait five seconds.
a different power cable that is not being used, plug the different
power cable into the back of the drive, making sure that it fits firmly
into the socket. If a different power cable is not available, replug
the original power cable into the back of the drive, making sure that
it fits firmly into the socket.
Replace the side panel and plug in the power cord.
Turn on the PC and press the eject button on the front of the drive.
the optical drive does not have the manual eject feature and the CD
tray will not open by using the steps in this document or if a disc has
shattered inside the drive, the CD, CDRW, DVD drive may need to be