Question about Haurex 27473-031-00 Wrist Watch

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Crystals framing my Haurex watch face are falling out.

Where can I take my watch to have the tiny crystals (Swarovski?) replaced?

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  • mdsokolowski Dec 18, 2008

    Thanks fo the advice...I've taken the watch to three jewelers, so far, and each said they work with 'diamonds' - not 'crystals' (ie: rhinestones?) There isn't a "Haurex" website, and no phone number to call ... even "Michaels" doesn't carry this quality stone!

  • mdsokolowski Dec 18, 2008

    Thanks, everyone !! I'm taking the watch with me today, and will stop in whatever jewelry store I see... I'll keep you posted !!

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Hi, im a jeweller myself. The problem with jewellers and crystals is simple. Its a lot of work to replace something that doesnt cost a lot to buy (the crystals, not the watch). Swarovski are a commonly known producer of crystals, but you will probably find that simulation gemstones such as Cubic Zirconia are commonly used in newer watches.

I specialise in gemstone setting, and can also work with simulation stones and crystals, but it takes much longer to reset stones into a stainless steel watch case than into gold or platinum so the labour costs are much higher.

It depends how much the watch is worth as to how much you spend on repairs.

Hope this helps

Posted on Mar 11, 2009

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You do not need exatly Swarowski crystals as they are mass produced for jewellery trade worldwide.
Pop into nearest jewellery repair shop and ask them to be replaced.

Posted on Dec 18, 2008

  • Arturs Kalnins
    Arturs Kalnins Dec 18, 2008

    This sounds to me very strange. Icoudn't imagine that in States you haven't got ordinary jewellery repairs.

    Over here in England we've got plenty of them and such a job wuold be done in a matter of few hours.

    Anyway, don't give up and try another jeweller. You should sucseed.

    Good luck.

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