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Every time I try to install the Sims complete collection I get a message that the install wizard has encountered an unknown error and must abort. What can I do to fix this?

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  • mnewpo Dec 18, 2008

    ok the operating system is vista and it is a purchased cd. The last time I installed a game was last year

  • Kaj Bjorlin
    Kaj Bjorlin May 11, 2010


    1. What operating system do you have? Windows XP?

    2.  Are you installing from a CD? 

    3. When was the last time you installed a game or program on this PC?




    Thanks,


    Kaj

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  • 54 Answers

If the version you are installing is a pirated copy, anything could have been done to it and we will not be able to help, however if it is original try the following.
It could be the Windows Installer that is having issues, the best fix is that you download the latest version and install this first before the game. It can be found here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&DisplayLang=en

Scroll down the page to find the Instructions and choose carefully based upon your Operating System. Download the appropriate file and install this, once that is done, reboot the computer and try to install the Sims again.

Posted on Dec 18, 2008

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