Question about Whirlpool Duet GHW9150P Front Load Washer

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The softener holder just fills with water but will not drain.

The receptical for adding softener gets filled to the indicated mark and the cycle is started. when wash finishes this receptical is full of a water/softener mix. I see no blockages or other impediments after examination of the whole additive tray.

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The first thing I would check is to see if the water inlet screens are blocked with sediment or calcium deposits. My tray would not empty the bleach part and gave me error code F20. Turns out the screen was filled with deposits which I cleaned out. Now it works fine. If the tray does not get enough water it will not start the siphon action necessary to drain the tray.

Posted on Mar 15, 2014

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Is water left in the dispenser at the end of the cycle?
About two tablespoons of water remaining in the dispenser compartment at the end of the cycle is normal. At the end of the wash cycle, fresh water automatically cleans the dispenser. Check that the cycle is complete before opening the dispenser drawer.
Is the dispenser drawer clogged?
A clogged dispenser can block the flow of water through the dispenser and cause water to leak out. Manually remove the dispenser, and clean any leftover detergent or additives that could clog the flow of water through the dispenser. Also, check that the detergent drawer is always completely closed during the cycle. If the drawer is not closed completely, water can leak out onto the floor.
Are the additives dispensing too early?
Here are a few things that can cause the additives (detergent, fabric softener or liquid chlorine bleach) to dispense early:

  • Check that the dispenser is not overfilled. Do not fill past the MAX fill lines on the dispenser. Overfilling can cause early dispensing of liquid chlorine bleach and/or fabric softener.
  • Check that the detergent separator is in the correct position. For liquid detergent, the separator should be in the front position. For powdered detergent, the separator should be in the rear position. If the separator is in the rear position while you are using liquid detergent, it will dispense immediately, which is not how it is designed to work.
  • Use powdered HE detergent when using the DELAY WASH option. Liquid detergent may dispense prior to the start of wash.
Are the additives dispensing too late?
The additives will not dispense until the proper time if the DELAY WASH option is selected.

Posted on Dec 19, 2008

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Posted on Jan 02, 2017

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The Solution: Top up the softener tray with extra water so that it is up to the 'max level' mark.

The softener tray works by a siphon action. Thus, the reason the tray does not empty is that not enough water is added by the machine during the softening cycle, so that the machine does not completely fill the softening tray; only when the softening tray is filled beyond the 'max' mark does the siphon action works. A partially filled tray will never empty - it's impossible due to the siphon.

The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

Hope that helps

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2 Answers

Bosh washer won't dispense softener. cleaned the tray and tested it by filling with water and it drained completly out, so i know its not clogged. washed another load and softener still there at end of...


I had the same problem. I went to www.justanswer.com and asked the same question as you. I have copied my questions and answers into this reply. My Bosch Nexxt 500 Series washer has stopped dispensing fabric Sent to Appliance Experts 10/25/2009 at 3:24 PM My Bosch Nexxt 500 Series washer has stopped dispensing fabric softener; I also find water in the softener dispenser cup (little cup that pops out for washing - has two sides, one for softener and the other for bleach) after every load. I have tried soaking and cleaning the cup with a brush as the manual indicates with no changes; water still standing. I removed the dispenser and filled it with water. The water didn't run out until I angled the end with the drain hole slightly down. Then the water came out through the drain hole fine. I thought maybe I hadn't cleaned it properly and bought a new dispenser assembly; this is a big part with the dispensers for detergent, softener, and bleach. I replaced my softener dispenser cup with the new one. Same problem. Help.

Optional Information:
Make: Bosch Nexxt 500 Series
Model: WFMC3301UC

Already Tried:
I stated my case in my question, but I did disassemble the dispenser cup. There is no blockage. It looks just like the new dispenser cup in the new assembly I bought. I also have only ran bleach through the detergent dispenser 2 times in 3 years.
Status: Awaiting Expert Reply Value: $28 Answer 10/25/2009 at 3:26 PM (2 minutes and 40 seconds later) if the dispenser is clean, then you need to replace your cold water electronic water valve. This water valve has 2 solenoids. Once for the softner and one to fill the tub. The solenoid that fills the tub can be working normally while the softner solenoid will fail to open as far as it needs and will either not send water into the softner compartment at all, or will only fill very slowly leaving diluted softner in the compartment at the end of the cycle. Here is a link to the part you need to replace. This is the part that the cold water fill hose connects to on the back of the washer.
Here is the link to the part with its description. Good luck! http://www.repairclinic.com/SSPartDetail.aspx?s=t-WFMC3301UC-%3d%3di1105556&PartID=1105556

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The reason that not enough water is added to the tray during the softening action is that the water inlet of the machine is partial blocked (you can try to fix that) but it is simpler to just added more water to the conditioner tray.

Thus, the easiest way to ensure that the softener tray empties every time (after adding the softener to the softener tray of course) is to top up the softener tray with extra water, top it up to the 'max level' line (keep a bottle of water by the machine). That way, even if only a little water is added to the softener tray during the softening cycle by the machine it is enough to trigger the siphon action and the tray will empty!

Works for me every time, and no need to remove any parts - I used to take the tray out, clean it, scrub the outlet holes that fill the tray etc, but they used to gum up again quite quickly!

Hope that helps

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