- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Connect the supplied USB cable to the MP3 player and then plug the other end of the USB cable into the USB port of a working computer. The computer will see this as an external storage device, you can then open the various folders and delete the unwanted files.
Go into the Sync tab in Windows Media Player when your GoGear is connected to the computer. You may have to change the menu in Windows Media Player from Music to Pictures. Then click on a picture you want to delete and press the delete button on your keyboard. Remember: Only delete the photo under the Sync tab - if you delete it under the Library tab, you will actually be deleting the picture off your computer.
Plug your mp3 player to your computer. Open up music or foto list on the computer. You can delete both pictures and music from the list that appears on your computer when you have the player connected.
You do this via your computer. Plug the USB connector into GoGear, and into your USB port on your computer. You open the "Virtual Disc" that has been creaated when you installed the CD, (See disc drives in 'My computer')
Hope this helps
You will be able to transfer songs using Windows Media Player after this -
Turn off automatic synchronization first. When you first synced your player to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the player. Now, every time you sync you device, it adds every new file from your computer into the player automatically. It will even delete songs from your player that were on there before. Go into Windows Media Player 11 with your player connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding/deleting songs/files you don't want into your player. Then: Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor